Mr A complained that whilst awaiting an inpatient procedure under the care of Cardiff and Vale University Health Board (“the Health Board”), he was unnecessarily kept nil by mouth. Mr A believes that this contributed to him having his first seizure and that he lost his driving licence as a result. Mr A said that the Health Board’s responses to his complaint were dishonest.
The Ombudsman decided that there were some inconsistencies with the Health Board’s complaint responses, and the information documented in Mr A’s medical records. She said that this caused delays and frustration for Mr A. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement within to, within 1 month, apologise to Mr A that he has had to contact the Ombudsman. To provide a further response to Mr A, clarifying the issues raised in relation to his fluid intake and monitoring, on the day of his procedure. To apologise for any issues identified in the care provided, and for any errors and contradictions identified in the Health Board’s previous responses. The Health Board also agreed to identify any relevant learning points and action.