Mrs A complained about the Health Board’s decision to postpone her late husband’s surgery. She also complained that the Health Board failed to adequately monitor his cancer in the interim. Mrs A said the Health Board’s response to her complaint failed to respond to her questions.
The Ombudsman decided that the Health Board had provided a response to Mrs A’s complaint, but noted there were aspects of the response with which Mrs A was unhappy. The Ombudsman concluded it would be helpful for Mrs A to receive the Health Board’s response to the outstanding questions and/or points raised. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement that, within 6 weeks, it would provide a further response to Mrs A to address the outstanding questions and/or points raised.