Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202407989 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 13 Feb 2025 |
| PSOW-202407355 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 13 Feb 2025 |
| PSOW-202309282 | Betsi Cadwaladr University Health Board | Health | Other | 12 Feb 2025 |
| PSOW-202307950 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 12 Feb 2025 |
| PSOW-202305597 | A GP Practice in the area of Swansea Bay University Health Board | Health | Upheld | 11 Feb 2025 |
| PSOW-202405283 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 11 Feb 2025 |
| PSOW-202407536 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 11 Feb 2025 |
| PSOW-202408256 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 11 Feb 2025 |
| PSOW-202406850 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 11 Feb 2025 |
| PSOW-202407037 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 11 Feb 2025 |
| PSOW-202407773 | Cyngor Gwynedd | Resolved / Early Resolution | 11 Feb 2025 | |
| PSOW-202307488 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 10 Feb 2025 |
| PSOW-202407684 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 10 Feb 2025 |
| PSOW-202408229 | NHS Wales Shared Services Partnership | Health | Resolved / Early Resolution | 10 Feb 2025 |
| PSOW-202401955 | Cardiff and Vale University Health Board | Health | Upheld | 10 Feb 2025 |
| PSOW-202305228 | Cardiff and Vale University Health Board | Health | Not Upheld | 10 Feb 2025 |
| PSOW-202404618 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 10 Feb 2025 |
| PSOW-202407040 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 7 Feb 2025 |
| PSOW-202408113 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 6 Feb 2025 |
| PSOW-202108695 | Chirk Town Council | Local Government | Other | 6 Feb 2025 |
| PSOW-202407409 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 5 Feb 2025 |
| PSOW-202408181 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 4 Feb 2025 |
| PSOW-202310101 | Betsi Cadwaladr University Health Board | Health | Upheld | 3 Feb 2025 |
| PSOW-202406351 | Cardiff Council | Local Government | Resolved / Early Resolution | 31 Jan 2025 |
| PSOW-202406503 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 31 Jan 2025 |