Ms A complained that she was unhappy with Cardiff Council’s (“the Council”) actions in respect of housing repairs to her property.
The Ombudsman decided that although the Council was undertaking works to resolve Ms A’s concerns, the issues had been ongoing for some time. Further, the Council had recently undertaken asbestos testing within Ms A’s living room but the results had not been received. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to advise Ms A of the outcome of the asbestos testing, its intended next actions based on the test result, and inform Ms A of other future planned works for her property, within 1 month.