The Ombudsman decided that there had been a significant delay by the Surgery to provide Miss T with a response. She said this had caused frustration and uncertainty for Miss T. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the agreement of the Surgery to provide Miss T with a written apology and explanation for the delays, £150 redress in recognition of the delays and to issue a complaint response within 2 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202402831 | 23 Mar 2026 | Mr C complained on behalf of his late mother, Mrs A, about the care and treatment she received from her … | Partly Upheld |
| PSOW-202503839 | 29 Jan 2026 | Ms X complained that the Practice refused her request for a home visit to carry out a blood test. She … | Resolved / Early Resolution |
| PSOW-202407677 | 19 Jan 2026 | We investigated Mr A’s complaint against a GP Practice in the area of Aneurin Bevan University Health Board (“the Practice”) … | Not Upheld |
| PSOW-202501194 | 22 Jul 2025 | Mrs X complained that the Practice failed to respond to her complaint that she submitted to it in November 2024. … | Resolved / Early Resolution |
| PSOW-202501157 | 27 Jun 2025 | Mrs X complained about the care provided to her late mother by a GP practice in the Aneurin Bevan University … | Resolved / Early Resolution |