Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202305989 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 20 Mar 2025 |
| PSOW-202307570 | Cardiff and Vale University Health Board | Health | Not Upheld | 20 Mar 2025 |
| PSOW-202400143 | Swansea Council | Local Government | Not Upheld | 20 Mar 2025 |
| PSOW-202406149 | Newport City Homes | Resolved / Early Resolution | 20 Mar 2025 | |
| PSOW-202408088 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 20 Mar 2025 |
| PSOW-202409047 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 20 Mar 2025 |
| PSOW-202407384 | Newport City Council | Local Government | Resolved / Early Resolution | 20 Mar 2025 |
| PSOW-202401376 | Monmouthshire County Council | Local Government | Not Upheld | 20 Mar 2025 |
| PSOW-202400648 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 20 Mar 2025 |
| PSOW-202408072 | NHS Business Services Authority | Health | Resolved / Early Resolution | 20 Mar 2025 |
| PSOW-202407430 | Hafod Housing Association | Housing | Resolved / Early Resolution | 20 Mar 2025 |
| PSOW-202408517 | Hafod Housing Association | Housing | Resolved / Early Resolution | 19 Mar 2025 |
| PSOW-202409166 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 19 Mar 2025 |
| PSOW-202408535 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 18 Mar 2025 |
| PSOW-202409278 | Swansea Council | Local Government | Resolved / Early Resolution | 17 Mar 2025 |
| PSOW-202401585 | A GP Practice in the area of Swansea Bay University Health Board | Health | Not Upheld | 17 Mar 2025 |
| PSOW-202310310 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 17 Mar 2025 |
| PSOW-202408279 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 14 Mar 2025 |
| PSOW-202408793 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 13 Mar 2025 |
| PSOW-202408512 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 12 Mar 2025 |
| PSOW-202409099 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 12 Mar 2025 |
| PSOW-202406444 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 12 Mar 2025 |
| PSOW-202406955 | Swansea Council | Local Government | Resolved / Early Resolution | 11 Mar 2025 |
| PSOW-202407520 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 11 Mar 2025 |
| PSOW-202407704 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 11 Mar 2025 |