Mrs A complained about the orthopaedic care and treatment she received from the Health Board. Mrs A complained to the Health Board and said that she was dissatisfied with its response.
The Ombudsman decided that the Health Board had provided a response to Mrs A’s complaint, but noted that it did not fully address all of her concerns. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to provide Mrs A with a written response to address the outstanding matters she complained about, and to issue an apology for not fully addressing all parts of her complaint in its initial response. The Health Board agreed to complete these actions within 11 weeks.