Mrs C complained about the care and treatment she received from Betsi Cadwaladr University Health Board. Specifically, the investigation considered whether it was clinically appropriate that a consultant obstetrician and gynaecologist did not diagnose Mrs C with a cystocele (prolapsed bladder – where the bladder drops and pushes on the wall of the vagina) and a rectocele (when the tissue between the rectum and the vagina weakens or tears, causing the rectum to push into the vaginal wall) during appointments on 16 May, 26 June and 25 September 2023.
The investigation found that the fact that Mrs C was not diagnosed with a cystocele or a rectocele during the appointments on 16 May, 25 June and 25 September 2023 did not indicate that the care she received was below the expected standards. The Ombudsman did not uphold this complaint.