Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202400584 | Aneurin Bevan University Health Board | Health | Upheld | 11 Apr 2025 |
| PSOW-202400693 | Betsi Cadwaladr University Health Board | Health | Upheld | 11 Apr 2025 |
| PSOW-202407666 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 11 Apr 2025 |
| PSOW-202409655 | Trivallis | Resolved / Early Resolution | 11 Apr 2025 | |
| PSOW-202308948 | Welsh Ambulance Services University NHS Trust | Health | Upheld | 11 Apr 2025 |
| PSOW-202409869 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 10 Apr 2025 |
| PSOW-202404809 | Cyngor Gwynedd | Education | Other | 10 Apr 2025 |
| PSOW-202400913 | Tonyrefail Community Council | Local Government | Withdrawn | 10 Apr 2025 |
| PSOW-202408440 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 9 Apr 2025 |
| PSOW-202409225 | Adra | Resolved / Early Resolution | 9 Apr 2025 | |
| PSOW-202408573 | United Welsh Housing Association | Housing | Resolved / Early Resolution | 7 Apr 2025 |
| PSOW-202406265 | Flintshire County Council | Local Government | Resolved / Early Resolution | 7 Apr 2025 |
| PSOW-202401503 | Aneurin Bevan University Health Board | Health | Upheld | 7 Apr 2025 |
| PSOW-202410100 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 4 Apr 2025 |
| PSOW-202408502 | Cardiff Council | Local Government | Resolved / Early Resolution | 4 Apr 2025 |
| PSOW-202309909 | Pembrey & Burry Port Town Council | Local Government | Not Upheld | 3 Apr 2025 |
| PSOW-202408172 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 2 Apr 2025 |
| PSOW-202408203 | Powys County Council | Local Government | Resolved / Early Resolution | 2 Apr 2025 |
| PSOW-202408733 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 2 Apr 2025 |
| PSOW-202408996 | Swansea Council | Local Government | Resolved / Early Resolution | 2 Apr 2025 |
| PSOW-202409839 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 2 Apr 2025 |
| PSOW-202409909 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 2 Apr 2025 |
| PSOW-202408596 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 1 Apr 2025 |
| PSOW-202408972 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 1 Apr 2025 |
| PSOW-202403048 | Cardiff Council | Local Government | Upheld | 1 Apr 2025 |