Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : Hafod Housing Association Report Date 14/07/2025 Case Against Hafod Housing Association Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202501359 Outcome Early resolution Miss X complained that Hafod Housing Association had said someone would be in contact with her regarding her ceiling repair; however, she had not heard anything.
The Ombudsman found that the Association had identified that the contractor held incorrect contact information for Miss X. She said this caused uncertainty for Miss X. The Ombudsman decided to settle the complaint without an investigation The Ombudsman sought and gained the Associations agreement to, within 1 week, apologise to Miss X for the avoidable delay to the ceiling repair.