Mr A complained that Cardiff Council had not given fair and proper consideration to his request for unsupervised contact with his children.
The Ombudsman decided that the Council had failed to properly assess the children’s needs and views and that the information it provided in response to Mr A’s complaints was not accurate. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to provide Mr A with a meaningful apology within 2 weeks for the failings in the assessment of the children’s needs and the inaccurate information in the complaint response.