3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mr A complained about Betsi Cadwaladr University Health Board’s (“the Health Board”) handling of his complaint, and his request for a second opinion from an alternative venue. The Ombudsman found that it was unclear why the Health Board did not proceed with Mr A’s complaint …
Mr A complained about the action taken by Valleys To Coast Housing (“the Housing Association”) to address his concerns about the heating system in his property. Mr A said that this had led to the household being in fuel poverty. The Ombudsman found that, whilst …
Mrs A complained because she was unhappy that Valleys to Coast Housing had failed to action repairs to her property, including adjustment to her staircase and external rendering. The Ombudsman noted that in respect of the external rendering works, Mrs A had an ongoing open …
The Ombudsman received a complaint that a member (“the Member”) of Denbighshire County Council (“the Council”) had breached the Code of Conduct (“the Code”). It was alleged that the Member made discriminatory comments about Gypsy, Roma, Traveller communities at a Council training session. In addition, …
The Ombudsman received a complaint that a Member (“the Member”) of Cardiff Council (“the Council”) had breached the Code of Conduct. It was alleged that the Member had included the names of her fellow ward councillors to a letter to the Council’s licensing committee, objecting …
Mrs X complained that Betsi Cadwaladr University Health Board had agreed to respond to her further concerns following the investigation report, however, it failed to provide this response. The Ombudsman found that the Health Board had failed to provide this final response to the complainant. …
Miss X complained that Caredig failed to repair the leak from her upstairs neighbour’s balcony and that she had not received a complaint response. The Ombudsman found that the Association had attended the property to carry out remedial repairs to the balcony; however, it had …
Mr A complained that Cardiff Council had not given fair and proper consideration to his request for unsupervised contact with his children. The Ombudsman decided that the Council had failed to properly assess the children’s needs and views and that the information it provided in …
Miss A complained about how the Council had determined her application for a disabled facilities grant (“DFG”). Miss A said the Council undertook a DFG assessment in November 2023 at a property she had purchased and although she was verbally informed that it was not …
Mrs X complained that the Practice failed to respond to her complaint that she submitted to it in November 2024. The Ombudsman found that the Practice had failed to respond to Mrs X’s complaint, and it had also failed to regularly update her. She said …
Mrs P complained about whether the medications given to her late husband (Mr P) during his admission to St Woolas Hospital between August and October 2023, were appropriate. The Ombudsman found that Mr P presented as a complex case and the levels of medication reflected …
Mrs A raised concerns that staff failed to properly assess and treat her mother’s (Mrs B) leg ulcers following admission to hospital. These ulcers had previously been managed well at home through daily visits by district nursing staff. Swansea Bay University Health Board (“the Health …
Ms M complained that the Council did not take into account her needs when it allocated her a property. She said that her current property was not appropriate as both access points had steps and the one leading to the communal car park had been …
The Complainant, who held a governance role within Wrexham County Council (“the Council”), alleged that 3 Council members (“the 3 Members”), all highly experienced and leaders of their respective Political Groups, had breached the Code of Conduct (“the Code”), by jointly initiating legal proceedings in …
Ms X complained that Hywel Dda University Health Board had failed to respond to the complaint she had made to it in May 2024. The Ombudsman found that, although the Health Board had been updating Ms X, some of the updates had been prompted by …
Mr A complained about the care and treatment his late wife, Mrs A, received from Cwm Taf Morgannwg University Health Board. The investigation considered whether a vascular referral should have been made following Mrs A’s review and investigations by the Rapid Diagnostic Clinic on 6 …
Mr A complained that Adra failed to complete repairs to his home that he said he reported repeatedly over a period of months, and years. Mr A said that he found it difficult to gain updates and that Adra had failed to provide a written …
Mrs A complained, on behalf of her daughter, about Flintshire County Council’s (“the Council”) Adult Social Services department. Her daughter had been sent a demand for payment towards care costs, but had not been provided with any letter or explanation about the charges, or the …
Mrs X complained that Aneurin Bevan University Health Board failed to respond to the complaint she submitted in August 2024. The Ombudsman found that the Health Board failed to provide the formal complaint response. The Ombudsman said this caused uncertainty and frustration for Mrs X. …
Miss X complained that Hafod Housing Association had said someone would be in contact with her regarding her ceiling repair; however, she had not heard anything. The Ombudsman found that the Association had identified that the contractor held incorrect contact information for Miss X. She …
Miss B’s son is severely autistic, non-verbal and lacks mental capacity in terms of his care and support needs. Miss B’s Advocate complained on her behalf about the Council’s refusal to change her son’s Social Worker, as a result of the breakdown in Miss B’s …
Mrs B’s complaint centred on whether the care and treatment for depression and anxiety provided to her husband, Mr B, by the Princess of Wales Hospital between 6 and 15 September 2023 was clinically appropriate. In particular, whether action taken to risk assess, explain side …
Mr X complained that Betsi Cadwaladr University Health Board had failed to provide a complaint response regarding the care and treatment provided to his late mother. The Ombudsman found that there had been a delay in the Health Board issuing its response, which she said …
Mr C complained about the care and treatment he received from Betsi Cadwaladr University Health Board (“the Health Board”). Specifically, whether his colorectal prolapse had been managed appropriately by the Colorectal Team from the time of initial referral in February 2022 to May 2024. The …
Ms A complained that Linc Cymru Housing Association (“the Housing Association”) failed to act appropriately to her reports of antisocial behaviour, where she feared for her family’s safety. Ms A said the Housing Association’s inaction delayed her being rehoused. She said that her mental health …