Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202503124 | Admissions Appeal Panel - St Julian's High School | Education | Resolved / Early Resolution | 21 Aug 2025 |
| PSOW-202503956 | Welsh Ambulance Services University NHS Trust | Health | Resolved / Early Resolution | 21 Aug 2025 |
| PSOW-202406395 | A Dental Practice in the area of Swansea Bay University Health Board | Health | Not Upheld | 20 Aug 2025 |
| PSOW-202500620 | Cardiff Council | Local Government | Resolved / Early Resolution | 20 Aug 2025 |
| PSOW-202501559 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 20 Aug 2025 |
| PSOW-202501913 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 20 Aug 2025 |
| PSOW-202501158 | Patient list issues : A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 19 Aug 2025 |
| PSOW-202501502 | United Welsh Housing Association | Housing | Resolved / Early Resolution | 19 Aug 2025 |
| PSOW-202501831 | Cardiff Council | Local Government | Resolved / Early Resolution | 19 Aug 2025 |
| PSOW-202503233 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 19 Aug 2025 |
| PSOW-202404171 | Swansea Bay University Health Board | Health | Upheld | 15 Aug 2025 |
| PSOW-202500997 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 15 Aug 2025 |
| PSOW-202503159 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 15 Aug 2025 |
| PSOW-202409086 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Upheld | 14 Aug 2025 |
| PSOW-202501637 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 14 Aug 2025 |
| PSOW-202501243 | Cardiff Council | Local Government | Resolved / Early Resolution | 13 Aug 2025 |
| PSOW-202501762 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 13 Aug 2025 |
| PSOW-202503885 | Flintshire County Council | Health | Resolved / Early Resolution | 12 Aug 2025 |
| PSOW-202501517 | Cardiff Community Housing Association | Housing | Resolved / Early Resolution | 8 Aug 2025 |
| PSOW-202502440 | Flintshire County Council | Local Government | Resolved / Early Resolution | 8 Aug 2025 |
| PSOW-202502628 | Welsh Ambulance Services University NHS Trust | Health | Resolved / Early Resolution | 8 Aug 2025 |
| PSOW-202401618 | Swansea Bay University Health Board | Health | Upheld | 7 Aug 2025 |
| PSOW-202501004 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 7 Aug 2025 |
| PSOW-202500827 | A Dental Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 6 Aug 2025 |
| PSOW-202501514 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 6 Aug 2025 |