Source · PSOW (Public Services Ombudsman for Wales)

Hywel Dda University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202504469 Sector Health Category Clinical treatment in hospital Decided 25 November 2025

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Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗

Full decision

Complaint about care and treatment provided following hysteroscopy and biopsy in March 2023 that showed endometrial atypical hyperplasia. Agreed care plan did not take place and Mrs A was diagnosed with endometrial cancer in July 2024, which resulted in a hysterectomy and removal of ovaries.

Mrs A said that the Health Board’s response did not fully address her concerns and did not address qualifying liability.

Health Board agreed to provide a response addressing concerns and to comment on qualifying liability. Written apology also to be provided.

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