Source · PSOW (Public Services Ombudsman for Wales)

Hywel Dda University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202504469 Sector Health Category Clinical treatment in hospital Decided 25 November 2025

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Full decision

Complaint about care and treatment provided following hysteroscopy and biopsy in March 2023 that showed endometrial atypical hyperplasia. Agreed care plan did not take place and Mrs A was diagnosed with endometrial cancer in July 2024, which resulted in a hysterectomy and removal of ovaries.

Mrs A said that the Health Board’s response did not fully address her concerns and did not address qualifying liability.

Health Board agreed to provide a response addressing concerns and to comment on qualifying liability. Written apology also to be provided.

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Other decisions involving Hywel Dda University Health Board

Reference Date Summary Outcome
PSOW-202601490 17 Jun 2026 Mr A complained that the Hywel Dda University Health Board had failed to respond to a complaint he had submitted … Resolved / Early Resolution
PSOW-202601032 12 Jun 2026 Mrs A complained that Hywel Dda University Health Board failed to respond to a complaint she raised in December 2024, … Resolved / Early Resolution
PSOW-202600346 01 Jun 2026 Dr A complained that Hywel Dda University Health Board failed to address issues raised in writing and at a meeting … Resolved / Early Resolution
PSOW-202511024 29 Apr 2026 Mr A complained that Hywel Dda University Health Board failed to respond to his complaint. The Ombudsman found that the … Resolved / Early Resolution
PSOW-202600101 24 Apr 2026 Miss A complained that Hywel Dda University Health Board failed to issue her a formal complaint response regarding the treatment … Resolved / Early Resolution
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