Ms A complained that Betsi Cadwaladr Health Board (“the Health Board”) failed to fully address her concerns in its complaint response.
The Ombudsman found that the Health Board failed to issue a response which fully addressed Ms A’s concerns in respect of the clinical issues she had raised, which left her with uncertainty about her treatment.
The Ombudsman sought and gained the Health Board’s agreement to issue a revised complaint response, which fully addresses the clinical issues raised in the first instance, to Ms A within 1 month.