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At assessment, it was found that the Health Board’s complaint response did not address all of Mr A’s concerns.
The Health Board agreed, within 6 weeks of the decision letter, to provide a further response to Mr A that addressed each of the outstanding concerns.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202511024 | 29 Apr 2026 | Mr A complained that Hywel Dda University Health Board failed to respond to his complaint. The Ombudsman found that the … | Resolved / Early Resolution |
| PSOW-202600101 | 24 Apr 2026 | Miss A complained that Hywel Dda University Health Board failed to issue her a formal complaint response regarding the treatment … | Resolved / Early Resolution |
| PSOW-202510921 | 14 Apr 2026 | Ms A complained that Hywel Dda University Health Board failed to issue a response to her complaint which, she made … | Resolved / Early Resolution |
| PSOW-202510774 | 14 Apr 2026 | Ms C complained that Hywel Dda University Health Board failed to issue a response to her complaint which she made … | Resolved / Early Resolution |
| PSOW-202510057 | 07 Apr 2026 | Ms A complained about the delays she has experienced waiting for treatment for her cataracts by Hywel Dda University Health … | Resolved / Early Resolution |