Source · PSOW (Public Services Ombudsman for Wales)

Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202503804 Sector Health Category Child and Adolescent Mental Health Decided 28 November 2025

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Mental Health Crisis Referral Delays Children's health staff shortages Underinvestment in Children's Social Care

Full decision

Ms A complained about the care and treatment afforded to her child, B, by Aneurin Bevan University Health Board (“the Health Board”).

When the Ombudsman looked at the complaint, she was concerned that Ms A said she had not received a report which the Health Board had undertaken to send her in May 2024.

The Ombudsman sought and gained the Health Board’s agreement to within 4 weeks, identify the report referred to in the response, provide Ms A with evidence it was shared with her in May 2024, and resend a copy to her.

28 November 2025

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Other decisions involving Aneurin Bevan University Health Board

Reference	Date	Summary	Outcome
PSOW-202600161	28 Apr 2026	Ms Y complained that Aneurin Bevan University Health Board failed to respond to her complaint submitted in August 2025 and …	Resolved / Early Resolution
PSOW-202502263	20 Apr 2026	Mr F complained about the care his father, Mr G, received from the Health Board following a diagnosis of an …	Not Upheld
PSOW-202511097	20 Apr 2026	Miss B complained that Aneurin Bevan University Health Board failed to provide a response to her complaint, which she made …	Resolved / Early Resolution
PSOW-202509251	08 Apr 2026	Ms A complained about the care she received from Aneurin Bevan University Health Board (“the Health Board”) in December 2025. …	Resolved / Early Resolution
PSOW-202510582	07 Apr 2026	Ms A and Mr B complained that Aneurin Bevan University Health Board failed to respond to the complaint submitted regarding …	Resolved / Early Resolution

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