3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mr A complained that Carmarthenshire County Council had failed to fully respond to his Social Services complaints. The Ombudsman found that the Council had not fully addressed the complaint. The Ombudsman considered that this left Mr A with unanswered questions and decided to settle the …
Ms A complained about the care and treatment afforded to her child, B, by Aneurin Bevan University Health Board (“the Health Board”). When the Ombudsman looked at the complaint, she was concerned that Ms A said she had not received a report which the Health …
We investigated a complaint from Mrs A about whether the Council responded appropriately to reports of damp and mould made by her since 2009. The investigation identified a number of shortcomings in the way the Council approached repeated reports of damp and mould, particularly in …
Ms A complained that Betsi Cadwaladr Health Board (“the Health Board”) failed to fully address her concerns in its complaint response. The Ombudsman found that the Health Board failed to issue a response which fully addressed Ms A’s concerns in respect of the clinical issues …
Ms X complained that Cardiff Council refused to escalate her complaint in relation to the care services provided to her mother to stage 2 of its procedure. The Ombudsman found that the Council were unable to progress the complaint due to the lack of consent …
Mr A said that, in December 2024, an application was made on behalf of his mother to initiate an NHS continuing healthcare assessment which, according to the guidelines, should have taken place within 8weeks. He said that this had not taken place or even been …
Ms A complained about Betsi Cadwaladr University Health Board’s treatment of her partner, Mr B, following an ankle replacement operation. Following Mr B’s operation the Health Board fitted a Flowtron pump to prevent blood clots. However, the pump was fitted to the wrong leg, causing …
Mr A complained that Cyngor Gwynedd (“the Council”) had unfairly charged a premium council tax on an empty property that he was selling. He said that the sale of the house was delayed due to administrative errors made by the Council during property searches. The …
Ms A complained about the care and treatment provided by Roseneath Medical Practice in relation to her mental health and about the action taken in relation to a private psychological assessment report. Ms A further complained about the handling of her complaint and said the …
Complaint about care and treatment provided following hysteroscopy and biopsy in March 2023 that showed endometrial atypical hyperplasia. Agreed care plan did not take place and Mrs A was diagnosed with endometrial cancer in July 2024, which resulted in a hysterectomy and removal of ovaries. …
Miss A complained to Valleys to Coast Housing about knives, nails, weights and waste buried in the grass in her garden, which she said caused rat infestations and an unsafe environment for her younger children. The Ombudsman found that the Association had not properly addressed …
Mr A complained that the Council’s Social Services department failed to provide his family with appropriate support since they moved to its area in 2018. He said that the Council had identified a need for residential respite care for his disabled son, B, but had …
Mr A complained that the Health Board did not address all his concerns in its complaint response. At assessment, it was found that the Health Board’s complaint response did not address all of Mr A’s concerns. The Health Board agreed, within 6 weeks of the …
Mr D complained about the care and treatment provided by Swansea Bay University Health Board to his mother, Mrs E, when diagnosing her endometrial cancer. The Ombudsman considered whether investigations and treatment, carried out between October 2021 and March 2022, were adequate and timely, and …
Mr X complained about the dental treatment provided to him by Cardiff and Vale University Health Board (“the Health Board”), specifically regarding the length of time taken to complete his treatment. This included the extraction of his wisdom teeth, the repair of chipped front teeth, …
Ms A complained about Caredig’s persistent failure to address repairs to her property, including damp and mould, as well as its failure to follow its complaints procedure. The Ombudsman decided that Caredig (“the Housing Association”) had not adequately recorded and acknowledged the complaints Ms A …
Mr C complained that a GP Practice in the area of Swansea Bay University Health Board (“the Practice”) had not ensured that his father, Mr A’s, prescriptions were processed correctly and in a timely manner. He further complained that the Practice had not handled his …
Ms A complained about the Health Board’s delay in hip surgery for her father, Mr B. Mr B was told that his care had been transferred to a neighbouring health board. However, enquiries revealed he was not on the surgery waiting list at either health …
Cwynodd Ms C am safon y gofal a ddarparwyd iddi gan y Bwrdd Iechyd yn dilyn diagnosis o’i niwroma acwstig (math o diwmor ar yr ymennydd) yn 2024. O ganlyniad, gofynnodd am drosglwyddo ei gofal i ysbyty gwahanol. Ystyriodd ymchwiliad yr Ombwdsmon a oedd y …
Ms C complained about the assessment and treatment provided by an endometriosis nurse working for the Health Board. Specifically, the Ombudsman’s investigation considered whether an assessment and treatment plan by the endometriosis nurse, at an appointment on 14 May 2024, was clinically appropriate. The investigation …
Mr W complained about a delay in receiving a total knee replacement surgery from Swansea Bay University Health Board, which he had been waiting for since August 2019. The investigation considered whether Mr W’s waiting time for surgery was appropriately managed in line with the …
Ms C complained about the assessment and treatment provided by an endometriosis nurse working for the Health Board. Specifically, the Ombudsman’s investigation considered whether an assessment and treatment plan by the endometriosis nurse, at an appointment on 14 May 2024, was clinically appropriate. The investigation …
Mr A complained about the Health Board’s response to 3 GP referrals for back, hip and side pain since 2019 and the wait to by seen by the Pain Management Team. Mr A further complained about the Health Board’s handling of his complaint. The Ombudsman …
Ms C complained about the way Flintshire County Council dealt with a complaint she raised in October 2024. We investigated why the Council did not escalate her complaint to Stage 2 of its complaints process, in line with the Social Services Complaints Procedure (Wales) Regulations …
Mr X complained that Wales & West Housing Association paused his application for a mutual exchange. The Ombudsman found that the Association had failed to inform Mr X of his right to escalate his complaint to stage 2 of the complaints procedure. The Ombudsman said …