Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202500626 | Welsh Ambulance Services University NHS Trust | Health | Upheld | 19 Jan 2026 |
| PSOW-202505378 | Caredig | Resolved / Early Resolution | 19 Jan 2026 | |
| PSOW-202407677 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Not Upheld | 19 Jan 2026 |
| PSOW-202404421 | Newport City Council | Local Government | Other | 16 Jan 2026 |
| PSOW-202507206 | A GP Practice in the area of Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 16 Jan 2026 |
| PSOW-202507518 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 16 Jan 2026 |
| PSOW-202507608 | Cardiff Council | Local Government | Resolved / Early Resolution | 16 Jan 2026 |
| PSOW-202506667 | Cardiff Council | Local Government | Resolved / Early Resolution | 15 Jan 2026 |
| PSOW-202507465 | Vale of Glamorgan Council | Health | Resolved / Early Resolution | 15 Jan 2026 |
| PSOW-202504839 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 14 Jan 2026 |
| PSOW-202505506 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 13 Jan 2026 |
| PSOW-202507966 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 12 Jan 2026 |
| PSOW-202505444 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 12 Jan 2026 |
| PSOW-202406797 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 12 Jan 2026 |
| PSOW-202505764 | A Dental Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 12 Jan 2026 |
| PSOW-202506098 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 12 Jan 2026 |
| PSOW-202507953 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 9 Jan 2026 |
| PSOW-202505108 | A GP Practice in the area of Hywel Dda University Health Board | Health | Resolved / Early Resolution | 9 Jan 2026 |
| PSOW-202505155 | Cardiff Council | Local Government | Resolved / Early Resolution | 9 Jan 2026 |
| PSOW-202408838 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 9 Jan 2026 |
| PSOW-202506547 | Swansea Council | Local Government | Resolved / Early Resolution | 9 Jan 2026 |
| PSOW-202507735 | Powys County Council | Local Government | Resolved / Early Resolution | 9 Jan 2026 |
| PSOW-202504824 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 8 Jan 2026 |
| PSOW-202507123 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 8 Jan 2026 |
| PSOW-202507139 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 8 Jan 2026 |