Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202506578 | Cardiff Council | Local Government | Resolved / Early Resolution | 27 Nov 2025 |
| PSOW-202504289 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 27 Nov 2025 |
| PSOW-202505396 | Cyngor Gwynedd | Local Government | Resolved / Early Resolution | 26 Nov 2025 |
| PSOW-202504850 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 26 Nov 2025 |
| PSOW-202504469 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 25 Nov 2025 |
| PSOW-202505478 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 25 Nov 2025 |
| PSOW-202501259 | Powys County Council | Local Government | Resolved / Early Resolution | 25 Nov 2025 |
| PSOW-202503834 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 25 Nov 2025 |
| PSOW-202506306 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 24 Nov 2025 |
| PSOW-202408292 | Swansea Bay University Health Board | Health | Upheld | 21 Nov 2025 |
| PSOW-202503090 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 21 Nov 2025 |
| PSOW-202504141 | Caredig | Resolved / Early Resolution | 21 Nov 2025 | |
| PSOW-202408569 | A GP Practice in the area of Swansea Bay University Health Board | Health | Upheld | 21 Nov 2025 |
| PSOW-202400797 | Cwm Taf Morgannwg University Health Board | Health | Other | 20 Nov 2025 |
| PSOW-202407036 | Cardiff and Vale University Health Board | Health | Not Upheld | 20 Nov 2025 |
| PSOW-202407617 | Aneurin Bevan University Health Board | Health | Not Upheld | 20 Nov 2025 |
| PSOW-202407617 | Aneurin Bevan University Health Board | Health | Not Upheld | 20 Nov 2025 |
| PSOW-202407678 | Swansea Bay University Health Board | Health | Other | 20 Nov 2025 |
| PSOW-202501588 | Flintshire County Council | Local Government | Resolved / Early Resolution | 20 Nov 2025 |
| PSOW-202501669 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 20 Nov 2025 |
| PSOW-202506467 | Wales & West Housing Association | Housing | Resolved / Early Resolution | 20 Nov 2025 |
| PSOW-202502873 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 19 Nov 2025 |
| PSOW-202503234 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 18 Nov 2025 |
| PSOW-202503864 | Hedyn | Resolved / Early Resolution | 18 Nov 2025 | |
| PSOW-202505980 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 18 Nov 2025 |