Mrs A complained about the care and treatment provided to her late husband by Betsi Cadwaladr University Health Board. Mrs A was dissatisfied with the Health Board’s response to her complaint.
The Ombudsman found that, although the Health Board had investigated Mrs A’s concerns, the complaint response had not adequately addressed matters for her. Mrs A was inconvenienced by the Health Board’s actions and this has caused frustration for her. The Ombudsman decided to settle the complaint without an investigation.
The Health Board agreed to, within 4 weeks, contact Mrs A to arrange a meeting, between Mrs A and relevant staff, to discuss the outstanding concerns and to provide a further complaint response within 16 weeks