Mr C made a complaint on behalf of his brother, Mr B, about whether Cardiff Council (“the Council”) acted in accordance with relevant legislation, policy and procedure (internal and external) and considered all information submitted when determining an application made for a Disabled Facilities Grant (“DFG”, a council grant that helps to meet the costs of adapting a disabled person’s home to improve their independence) on behalf of Mr B.
The investigation found that the Council had acted in accordance with its Adaptions Criteria and Guidance and considered all information submitted when determining an application made for a DFG on behalf of Mr B. The Ombudsman did not uphold this complaint.