Source · PSOW (Public Services Ombudsman for Wales)

Monmouthshire County Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202508541 Sector Local Government Category Roads and Transport Decided 19 February 2026

View Monmouthshire County Council scorecard

Full decision

Ms A complained that Monmouthshire County Council failed to respond to a complaint she raised concerning a 4 year road closure due to a collapsed wall.

The Ombudsman found that the Council missed the formal complaint which caused additional frustration and uncertainty for Ms A. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought the Council’s agreement to write to Ms A within one week to apologise for missing the formal complaint. It also agreed to issue its complaint response within four weeks.

View original on PSOW (Public Servic… website

Other decisions involving Monmouthshire County Council

Reference	Date	Summary	Outcome
PSOW-202510012	26 Mar 2026	Ms C complained that Monmouthshire County Council declined to investigate her complaint about a care home’s decision to prevent her …	Resolved / Early Resolution
PSOW-202506098	12 Jan 2026	Mrs A complained about the action taken by Monmouthshire County Council regarding her child’s additional learning needs provision. She raised …	Resolved / Early Resolution
PSOW-202501221	22 Aug 2025	Mr A complained that Monmouthshire County Council (“the Council”) did not provide the bespoke pre-planning application advice service that he …	Resolved / Early Resolution
PSOW-202308080	21 Mar 2025	The Ombudsman received a complaint that a Member (“the Member”) of Monmouthshire County Council (“the Council”) had breached the Code …	Not Upheld
PSOW-202401376	20 Mar 2025	The Ombudsman received a self-referred complaint from a member of Monmouthshire County Council (“the Council”). The referral explained that the …	Not Upheld

View all decisions for this organisation

Source decision Back to decisions list