Source · PSOW (Public Services Ombudsman for Wales)

Newport City Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202508923 Sector Local Government Category Various Other Decided 25 February 2026

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Full decision

Mr B complained that Newport City Council failed to respond to his complaint about money being debited from his wife’s account.

The Ombudsman found that whilst the Council had responded to Mr B, it had failed to log a formal complaint. She said that this caused frustration and uncertainty to Mr B. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to write to Mr B with an apology for the oversight and issue a complaint response within 2 weeks.

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Other decisions involving Newport City Council

Reference	Date	Summary	Outcome
PSOW-202504851	24 Mar 2026	It was alleged that a member of Newport City Council acted in a disrespectful and intimidatory manner towards a member …	Withdrawn
PSOW-202506465	13 Feb 2026	Complaint about the action taken by the Council about provision of school transport and social care services for her children. …	Resolved / Early Resolution
PSOW-202503627	25 Sep 2025	Mr A complained that Newport City Council did not appropriately address his complaint in relation to a communication failure, where …	Resolved / Early Resolution
PSOW-202407384	20 Mar 2025	Mr M complained that Newport City Council had failed to respond to the numerous complaints he raised. The Ombudsman decided …	Resolved / Early Resolution
PSOW-202405019	29 Nov 2024	Mrs A complained about noise emanating from a neighbouring heat pump. She complained about Newport City Council’s (“the Council”) decision …	Resolved / Early Resolution

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