Source · PSOW (Public Services Ombudsman for Wales)

Swansea Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202509383 Sector Local Government Category Fostering / Looked after children / SGOs Decided 23 February 2026

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Full decision

The Ombudsman found that, while the Council had logged the complaint in April 2025 and provided discussion notes to Mrs A, it did not provide a formal complaint response. The Ombudsman said this caused uncertainty and frustration for Mrs A and decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to, within 4 weeks, offer an apology to Mrs A for the oversight in not providing a formal complaint response and explain why this happened, issue a formal complaint response and offer a £100 financial redress payment in recognition of the time and trouble.

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Reference	Date	Summary	Outcome
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PSOW-202506547	09 Jan 2026	Mr A complained that he had not received a response from Swansea Council in respect of a complaint he made …	Resolved / Early Resolution

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