Source · PSOW (Public Services Ombudsman for Wales)

Cardiff and Vale University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202508746 Sector Health Category Health Decided 09 March 2026

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Full decision

Mrs A complained that she has been waiting for surgery since 2023 and the Health Board is not helping her and delaying her surgery.

The Ombudsman found that the Health Board’s complaint response lacked detail and explanation as it was not compliant with the NHS “Putting Things Right” procedure. The Ombudsman said this left Mrs A with unanswered questions about her surgery and decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to within 6 weeks issue a formal complaint response, addressing the issues Mrs A raised.

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Other decisions involving Cardiff and Vale University Health Board

Reference	Date	Summary	Outcome
PSOW-202600364	22 Jun 2026	Miss C complained about the care that she and her baby received from Cardiff and Vale University Health Board, before, …	Resolved / Early Resolution
PSOW-202502000	08 Jun 2026	Mrs B complained about the care and treatment she received from Cardiff and Vale University Health Board. Specifically, the investigation …	Not Upheld
PSOW-202600721	19 May 2026	Mrs A complained that she was dissatisfied with Cardiff and Vale University Health Board’s (“the Health Board”) response to her …	Resolved / Early Resolution
PSOW-202509841	01 May 2026	Miss A complained that Cardiff and Vale University Health Board had not fully addressed her complaint about the care and …	Resolved / Early Resolution
PSOW-202410002	30 Apr 2026	Ms C complained about the care and treatment provided to her late mother-in-law, Ms D, when she was investigated and …	Partly Upheld

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