Source · PSOW (Public Services Ombudsman for Wales)

Betsi Cadwaladr University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202408767 Sector Health Category Prisoner Care Decided 05 March 2026

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Full decision

Mr B complained about the treatment he received from Betsi Cadwaladr University Health Board (“the Health Board”), specifically whether a prescription of methadone (used in the treatment of opioid addiction) was managed appropriately and in keeping with relevant guidance and whether a decision not to prescribe anti depressant medication was appropriate and in keeping with relevant guidance.

The Ombudsman found that the prescription of methadone was managed appropriately and consistent with relevant prescribing guidance and clinical standards. This part of Mr B’s complaint was not upheld. The decision not to prescribe Mr B anti depressant medication was also appropriate, in keeping with relevant guidance and took in to account the situation in the prison at the time. This part of Mr B’s complaint was not upheld.

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Other decisions involving Betsi Cadwaladr University Health Board

Reference Date Summary Outcome
PSOW-202500998 28 Apr 2026 Ms A complained about the care and treatment provided to her daughter, Miss A, by a GP Practice managed by … Not Upheld
PSOW-202507000 27 Apr 2026 Ms A complained about the inpatient care and treatment her late grandfather received from Betsi Cadwaladr University Health Board. She … Resolved / Early Resolution
PSOW-202500274 16 Apr 2026 The investigation into Mrs A’s complaint centred on whether her late son, Mr B, had received appropriate and timely care, … Not Upheld
PSOW-202510227 15 Apr 2026 Mrs A complained about how Betsi Cadwaladr University Health Board had dealt with 2 referrals for her son, B, to … Resolved / Early Resolution
PSOW-202510764 09 Apr 2026 Mrs A complained that Betsi Cadwaladr University Health Board failed to fully address the concerns raised in her complaints to … Resolved / Early Resolution
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