Source · PSOW (Public Services Ombudsman for Wales)

Betsi Cadwaladr University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202408767 Sector Health Category Prisoner Care Decided 05 March 2026

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Full decision

Mr B complained about the treatment he received from Betsi Cadwaladr University Health Board (“the Health Board”), specifically whether a prescription of methadone (used in the treatment of opioid addiction) was managed appropriately and in keeping with relevant guidance and whether a decision not to prescribe anti depressant medication was appropriate and in keeping with relevant guidance.

The Ombudsman found that the prescription of methadone was managed appropriately and consistent with relevant prescribing guidance and clinical standards. This part of Mr B’s complaint was not upheld. The decision not to prescribe Mr B anti depressant medication was also appropriate, in keeping with relevant guidance and took in to account the situation in the prison at the time. This part of Mr B’s complaint was not upheld.

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Other decisions involving Betsi Cadwaladr University Health Board

Reference Date Summary Outcome
PSOW-202504789 30 Jun 2026 Mr B complained about the care and treatment received by his late wife, Mrs B, from the Health Board. The … Partly Upheld
PSOW-202601887 26 Jun 2026 Mr A complained that the Community Mental Health Team at Betsi Cadwaladr Health Board had failed to provide him with … Resolved / Early Resolution
PSOW-202601134 25 Jun 2026 Ms A complained about the care and treatment provided by Betsi Cadwaladr University Health Board to her late sister. Ms … Resolved / Early Resolution
PSOW-202601280 19 Jun 2026 Mrs A complained that the Health Board did not adequately address her concerns and that further improvements were needed toits … Resolved / Early Resolution
PSOW-202600764 10 Jun 2026 Mr X complained that Betsi Cadwaladr University Health Board failed to fully address his concerns that the correct process was … Resolved / Early Resolution
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