Childrens Social Services: Cardiff Council Report Date 03/03/2026 Case Against Cardiff Council Subject Childrens Social Services Case Reference Number 202509392 Outcome Early resolution Miss A complained that the Council failed to issue the Stage 2 outcome of her complaint within a reasonable time, despite being told her investigation was complete.
The Ombudsman found that this leaves Miss A with unanswered questions about the outcome of her complaint and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to within 4 weeks issue the Stage 2 response letter to Miss A.