Clinical treatment outside hospital; GP: A GP Practice in the area of Cardiff & Vale University Health Board Report Date 05/03/2026 Case Against A GP Practice in the area of Cardiff & Vale University Health Board Subject Clinical treatment outside hospital; GP Case Reference Number 202507697 Outcome Early resolution Miss A complained that the Practice ignored her complaints and reasonable adjustments and did not provide her with a long covid diagnosis, despite assurances.
At assessment, it was found that the Practice did not adhere to Miss A’s reasonable adjustments, that Miss A had not received a copy of the Practice’s complaint response and that the Practice had not had a chance to respond to the complaint regarding a long covid diagnosis.
The Ombudsman decided to settle the complaint without investigation. The Practice agreed, within 1 week, to resend its complaint response to Miss A, and, within 4 weeks, to provide a complaint response in respect of the long covid diagnosis, apologise for not adhering to Miss A’s reasonable adjustments, and to place a note on Miss A’s medical record detailing her reasonable adjustments.