Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202100392 | Cynon Taf Community Housing Group | Housing | Resolved / Early Resolution | 21 Jun 2021 |
| PSOW-202005300 | Cardiff Council | Local Government | Resolved / Early Resolution | 18 Jun 2021 |
| PSOW-202006049 | Merthyr Valleys Homes | Housing | Resolved / Early Resolution | 18 Jun 2021 |
| PSOW-202101624 | Cardiff Council | Local Government | Resolved / Early Resolution | 16 Jun 2021 |
| PSOW-202100196 | Monmouthshire Housing Association | Housing | Resolved / Early Resolution | 16 Jun 2021 |
| PSOW-202100009 | Tai Tarian | Resolved / Early Resolution | 16 Jun 2021 | |
| PSOW-202101387 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 16 Jun 2021 |
| PSOW-202006116 | Swansea Council | Local Government | Resolved / Early Resolution | 16 Jun 2021 |
| PSOW-202101427 | Cardiff Council | Local Government | Resolved / Early Resolution | 15 Jun 2021 |
| PSOW-202101308 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 15 Jun 2021 |
| PSOW-202004182 | Saltney Town Council | Local Government | Not Upheld | 15 Jun 2021 |
| PSOW-202006074 | Bron Afon Community Housing Ltd | Housing | Resolved / Early Resolution | 14 Jun 2021 |
| PSOW-201907531 | Hywel Dda University Health Board | Health | Upheld | 14 Jun 2021 |
| PSOW-202000417 | A GP Practice in the area of Hywel Dda University Health Board | Health | Not Upheld | 14 Jun 2021 |
| PSOW-202100029 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 11 Jun 2021 |
| PSOW-202100427 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 9 Jun 2021 |
| PSOW-202005978 | Hywel Dda University Health Board | Health | Other | 9 Jun 2021 |
| PSOW-202000586 | Welsh Ambulance Services NHS Trust | Health | Upheld | 9 Jun 2021 |
| PSOW-202100791 | Newport City Council | Local Government | Resolved / Early Resolution | 8 Jun 2021 |
| PSOW-202100872 | Natural Resources Wales | Health | Resolved / Early Resolution | 3 Jun 2021 |
| PSOW-202006082 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 3 Jun 2021 |
| PSOW-202001822 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Not Upheld | 2 Jun 2021 |
| PSOW-202001823 | Torfaen County Borough Council | Local Government | Upheld | 2 Jun 2021 |
| PSOW-202100967 | United Welsh Housing Association | Housing | Resolved / Early Resolution | 28 May 2021 |
| PSOW-202000281 | Flintshire County Council | Local Government | Upheld | 27 May 2021 |