Miss X complained that the Health Board had delayed treating her daughter’s injured foot for 3 days. She said the reasons provided to her at the time were untrue and that the delay had caused further suffering and distress for her daughter.
In considering the complaint, the Ombudsman noted that there were elements of Miss X’s complaint that had not been fully addressed in the Health Board’s initial complaint response.
In settlement of the complaint the Health Board agreed, by 30 June 2021, to provide Miss X with a follow-up response which addresses the outstanding concerns she raised.