Housing:Merthyr Valleys Homes Report Date 18/06/2021 Case Against Merthyr Valleys Homes Subject Housing Case Reference Number 202006049 Outcome Early resolution Ms X complained about a noise nuisance at a neighbouring property owned by the Association, and that the Association had not fully responded to her complaint.
The Ombudsman was concerned that Ms X had not received a formal response to her complaint and that she had been inconvenienced by the organisation’s actions. He decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to provide Ms X with a formal response in relation to her complaint, which had already been actioned by the time his enquiries were concluded.