Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202309568 | Cyngor Gwynedd | Other | 19 Dec 2025 | |
| PSOW-202408778 | Aneurin Bevan University Health Board | Health | Upheld | 19 Dec 2025 |
| PSOW-202309568 | Cyngor Gwynedd | Other | 19 Dec 2025 | |
| PSOW-202503321 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 18 Dec 2025 |
| PSOW-202407308 | Pobl | Upheld | 18 Dec 2025 | |
| PSOW-202500359 | Betsi Cadwaladr University Health Board | Health | Upheld | 18 Dec 2025 |
| PSOW-202500773 | Caerphilly County Borough Council | Local Government | Other | 18 Dec 2025 |
| PSOW-202502136 | Hywel Dda University Health Board | Health | Not Upheld | 18 Dec 2025 |
| PSOW-202505678 | Cyngor Gwynedd | Local Government | Resolved / Early Resolution | 18 Dec 2025 |
| PSOW-202506881 | Pobl | Resolved / Early Resolution | 18 Dec 2025 | |
| PSOW-202507034 | Welsh Government - Student Loans Company | Resolved / Early Resolution | 18 Dec 2025 | |
| PSOW-202505334 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 17 Dec 2025 |
| PSOW-202402871 | Betsi Cadwaladr University Health Board | Health | Upheld | 17 Dec 2025 |
| PSOW-202504277 | Cardiff Council | Local Government | Resolved / Early Resolution | 17 Dec 2025 |
| PSOW-202507529 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 17 Dec 2025 |
| PSOW-202507533 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 17 Dec 2025 |
| PSOW-202309613 | Conwy County Borough Council | Local Government | Not Upheld | 16 Dec 2025 |
| PSOW-202410182 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 16 Dec 2025 |
| PSOW-202505297 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 16 Dec 2025 |
| PSOW-202505742 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 16 Dec 2025 |
| PSOW-202507186 | Cardiff Council | Local Government | Resolved / Early Resolution | 16 Dec 2025 |
| PSOW-202505053 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 15 Dec 2025 |
| PSOW-202503714 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 15 Dec 2025 |
| PSOW-202506937 | Cardiff Council | Local Government | Resolved / Early Resolution | 15 Dec 2025 |
| PSOW-202506894 | Cyngor Gwynedd | Resolved / Early Resolution | 15 Dec 2025 |