Source · Ombudsman decisions
PSOW Individual Decisions
3,256 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,256 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202100211 | Betsi Cadwaladr University Health Board | Health | Upheld | 10 Jun 2022 |
| PSOW-202200124 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 10 Jun 2022 |
| PSOW-202200198 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 10 Jun 2022 |
| PSOW-201906508 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 10 Jun 2022 |
| PSOW-202108453 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 9 Jun 2022 |
| PSOW-202200816 | Cartrefi Conwy | Housing | Resolved / Early Resolution | 9 Jun 2022 |
| PSOW-202101430 | Langstone Community Council | Local Government | Not Upheld | 8 Jun 2022 |
| PSOW-202005178 | Cardiff and Vale University Health Board | Health | Upheld | 7 Jun 2022 |
| PSOW-202102167 | Aneurin Bevan University Health Board | Health | Not Upheld | 7 Jun 2022 |
| PSOW-202200211 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 7 Jun 2022 |
| PSOW-202005528 | Tywyn Town Council | Local Government | Withdrawn | 7 Jun 2022 |
| PSOW-202005668 | Betsi Cadwaladr University Health Board | Health | Upheld | 7 Jun 2022 |
| PSOW-202100665 | Bridgend County Borough Council | Local Government | Other | 6 Jun 2022 |
| PSOW-202200881 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 1 Jun 2022 |
| PSOW-202201149 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 31 May 2022 |
| PSOW-202200029 | North Wales Housing | Housing | Resolved / Early Resolution | 31 May 2022 |
| PSOW-202102038 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Upheld | 30 May 2022 |
| PSOW-202006153 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 30 May 2022 |
| PSOW-202100564 | Swansea Bay University Health Board | Health | Not Upheld | 27 May 2022 |
| PSOW-202200312 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 27 May 2022 |
| PSOW-202200699 | Swansea Council | Local Government | Resolved / Early Resolution | 27 May 2022 |
| PSOW-202005902 | Llanelli Town Council | Local Government | Other | 27 May 2022 |
| PSOW-202200241 | A Dental Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 27 May 2022 |
| PSOW-202108655 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 27 May 2022 |
| PSOW-202200121 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 26 May 2022 |