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Ms X complained that the Council failed to take action and resolve issues she had with mould in her home. The complaint was first formally raised with the Council in March 2022 but at the time of approaching the Ombudsman she had not received a response.
The Ombudsman was concerned that the Council had not issued a Stage 1 response. The Council offered to escalate the matter to Stage 2 and agreed to write to Ms X with an apology and to confirm the escalation by 7 June 2022.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510887 | 30 Apr 2026 | Miss A complained that the Council had treated her inappropriately during adoption processes and that her concerns were not appropriately … | Resolved / Early Resolution |
| PSOW-202510625 | 20 Apr 2026 | Ms A complained that Swansea Council (“the Council”) had not taken appropriate action to address the flooding in her garden. … | Resolved / Early Resolution |
| PSOW-202508518 | 06 Mar 2026 | Ms A complained about Swansea Council’s Social Services department and its interactions with her about her children. Ms A was … | Resolved / Early Resolution |
| PSOW-202504265 | 26 Feb 2026 | Mr C complained about the care that Swansea Council (“the Council”) provided to his son, Mr A, who is an … | Other |
| PSOW-202509383 | 23 Feb 2026 | Mrs A complained that Swansea Council failed to respond to the complaint she submitted. The Ombudsman found that, while the … | Resolved / Early Resolution |