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Miss X complained although she had complained about the treatment she received in hospital back in February 2022, she had not received a response.
The Ombudsman was concerned that Miss X had not yet received a response to her concerns, and she contacted the Health Board. As an alternative to an investigation, the Health Board agreed to apologize to Miss X for the delay in providing her a response by 10 June 2022, and to provide her with a formal response by 2 July 2022.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202504789 | 30 Jun 2026 | Mr B complained about the care and treatment received by his late wife, Mrs B, from the Health Board. The … | Partly Upheld |
| PSOW-202601887 | 26 Jun 2026 | Mr A complained that the Community Mental Health Team at Betsi Cadwaladr Health Board had failed to provide him with … | Resolved / Early Resolution |
| PSOW-202601134 | 25 Jun 2026 | Ms A complained about the care and treatment provided by Betsi Cadwaladr University Health Board to her late sister. Ms … | Resolved / Early Resolution |
| PSOW-202601280 | 19 Jun 2026 | Mrs A complained that the Health Board did not adequately address her concerns and that further improvements were needed toits … | Resolved / Early Resolution |
| PSOW-202600764 | 10 Jun 2026 | Mr X complained that Betsi Cadwaladr University Health Board failed to fully address his concerns that the correct process was … | Resolved / Early Resolution |