Mr X complained that despite making a formal complaint to the Council, the Council failed to provide him with a response to his concerns. The Ombudsman was concerned that Mr X had yet to receive a response and contacted the Council. As an alternative to an investigation, the Council agreed that it would issue Mr X with an apology letter for the delays, and issue Mr X with a formal response by 30 June 2022. The Ombudsman accepted this as a resolution of Ms X’s complaint.
Source · PSOW (Public Services Ombudsman for Wales)
Vale of Glamorgan Council
PSOW (Public Services Ombudsman for Wales)
Resolved / Early Resolution
Reference PSOW-202200881
Sector Local Government
Category Other
Decided 01 June 2022
View Vale of Glamorgan Council scorecard
Full decision
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