Mr X complained about the Housing Association’s handling of his complaints about noise nuisance from his neighbour. Mr X said that despite making reports about noise nuisance and complaints he had not had a response from the Housing Association.
The Ombudsman found that the Housing Association had not provided a complaint response in relation to Mr X’s new concerns. The Housing Association agreed to complete the following in settlement of Mr X’s complaint by 12 July 2022, as an alternative to the Ombudsman investigating it: a) Log and investigate reports of noise, including installing noise monitoring equipment b) Provide Mr X with a response of the new findings.