Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202005554 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 21 Jun 2022 |
| PSOW-202005555 | Swansea Bay University Health Board | Health | Upheld | 21 Jun 2022 |
| PSOW-202005550 | Velindre University NHS Trust | Health | Other | 21 Jun 2022 |
| PSOW-202200257 | Merthyr Valleys Homes | Housing | Resolved / Early Resolution | 20 Jun 2022 |
| PSOW-202108535 | Conwy County Borough Council | Local Government | Resolved / Early Resolution | 20 Jun 2022 |
| PSOW-202200668 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 17 Jun 2022 |
| PSOW-202005940 | Pencoed Town Council | Local Government | Other | 17 Jun 2022 |
| PSOW-202000660 | Pembrokeshire County Council | Local Government | Other | 17 Jun 2022 |
| PSOW-202201466 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 16 Jun 2022 |
| PSOW-202200951 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 14 Jun 2022 |
| PSOW-202201497 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 14 Jun 2022 |
| PSOW-202100994 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 14 Jun 2022 |
| PSOW-202201035 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 14 Jun 2022 |
| PSOW-202101751 | Aneurin Bevan University Health Board | Health | Other | 13 Jun 2022 |
| PSOW-202100211 | Betsi Cadwaladr University Health Board | Health | Upheld | 10 Jun 2022 |
| PSOW-201906508 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 10 Jun 2022 |
| PSOW-202200198 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 10 Jun 2022 |
| PSOW-202200124 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 10 Jun 2022 |
| PSOW-202106610 | Flintshire County Council | Local Government | Other | 10 Jun 2022 |
| PSOW-202201275 | Hafod Housing Association | Housing | Resolved / Early Resolution | 10 Jun 2022 |
| PSOW-202200657 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 10 Jun 2022 |
| PSOW-202200816 | Cartrefi Conwy | Housing | Resolved / Early Resolution | 9 Jun 2022 |
| PSOW-202108453 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 9 Jun 2022 |
| PSOW-202101430 | Langstone Community Council | Local Government | Not Upheld | 8 Jun 2022 |
| PSOW-202005178 | Cardiff and Vale University Health Board | Health | Upheld | 7 Jun 2022 |