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Mr X complained about outstanding repair works at his home, and an issue where the Association did not provide him with an agreed redress payment.
The Ombudsman decided that the Association should (by 24 August) provide Mr X with a timeline for completion of the outstanding repair works. It should also issue payment of the previously agreed redress payment.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510744 | 07 Apr 2026 | Ms C complained that Bron Afon Community Housing Ltd had failed to provide her with regular and meaningful updates on … | Resolved / Early Resolution |
| PSOW-202407199 | 28 Jan 2025 | Miss B complained that Bron Afon Community Housing Ltd had failed to address her concerns regarding the damp in her … | Resolved / Early Resolution |
| PSOW-202309655 | 27 Jun 2024 | Ms A complained that she had numerous issues with her leasehold property, including damp and mould. She said she had … | Resolved / Early Resolution |
| PSOW-202400388 | 12 Jun 2024 | Mr C complained on behalf of his partner, Ms W, that Bron Afon Community Housing Ltd had issued a Trespass … | Resolved / Early Resolution |
| PSOW-202400307 | 16 May 2024 | Ms F complained that Bron Afon Community Housing Ltd failed to resolve various leaks in her home, and failed to … | Resolved / Early Resolution |