Mr X complained about problems making appointments at his GP Practice (managed by the Health Board) and he said that staff were “awkward”, “demanding” and “argumentative” when returning his telephone calls. He also alleged that staff do not believe anything is wrong with him. He further raised concerns about the changing of his medication dosage, and confusion in respect of providing relevant staff with a copy of his telephone recordings.
The Ombudsman decided that the Health Board should arrange a meeting with Mr X (by 30 September 2022) so that he is given the opportunity to play relevant staff his telephone recordings to be considered further. It should also outline to Mr X how he may provide the recordings.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.