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The Ombudsman decided that whilst the Health Board had provided a response, there were aspects of the complaint that were not addressed. She said that this caused delays and frustration. She decided to settle the complaint without investigation.
The Ombudsman sought and gained the Health Board’s agreement within 10 working days, to apologise to Ms X, clarify her outstanding concerns and agree to provide a complaint response.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202503012 | 09 Jul 2026 | Ms K complained that her mother’s, Ms P, NEWS (National Early Warning Score – a standardised scoring system used by … | Not Upheld |
| PSOW-202601295 | 02 Jul 2026 | Miss C complained that Aneurin Bevan University Health Board failed to properly investigate all elements of her complaint. The Ombudsman … | Resolved / Early Resolution |
| PSOW-202600070 | 25 Jun 2026 | Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms … | Resolved / Early Resolution |
| PSOW-202509410 | 18 Jun 2026 | Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A … | Resolved / Early Resolution |
| PSOW-202502459 | 17 Jun 2026 | Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received … | Partly Upheld |