MrsX complained that despite her requests, the Nursing Home had failed to arrangea face-to-face meeting with her to address her outstanding concerns about thecare provided to her parents when they resided at the Nursing Home.
In considering the complaint, the Ombudsman was concernedthat a meeting had not taken place despite assurances that a meeting would befacilitated once Covid-19 restrictions had been lifted. In making enquiries with the Nursing Home, theOmbudsman was informed that the Nursing Home was in the process of beingdissolved and therefore a meeting would now be unfeasible.
In view of the situation, the Ombudsman asked the Nursing Home,upon receipt of Mrs X’s outstanding questions, to provide a written responsewithin 1 month.