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Ms X complained about delays with the Council’s investigation in response to her Social Services complaint about the care of her son.
The Ombudsman decided that the Council should provide Ms X with its Stage 2 response by 31 August 2022. It should also write to her to advise of the current position with her outstanding complaints.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510887 | 30 Apr 2026 | Miss A complained that the Council had treated her inappropriately during adoption processes and that her concerns were not appropriately … | Resolved / Early Resolution |
| PSOW-202510625 | 20 Apr 2026 | Ms A complained that Swansea Council (“the Council”) had not taken appropriate action to address the flooding in her garden. … | Resolved / Early Resolution |
| PSOW-202508518 | 06 Mar 2026 | Ms A complained about Swansea Council’s Social Services department and its interactions with her about her children. Ms A was … | Resolved / Early Resolution |
| PSOW-202504265 | 26 Feb 2026 | Mr C complained about the care that Swansea Council (“the Council”) provided to his son, Mr A, who is an … | Other |
| PSOW-202509383 | 23 Feb 2026 | Mrs A complained that Swansea Council failed to respond to the complaint she submitted. The Ombudsman found that, while the … | Resolved / Early Resolution |