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Ms X complained about delays with the Council’s investigation in response to her Social Services complaint about the care of her son.
The Ombudsman decided that the Council should provide Ms X with its Stage 2 response by 31 August 2022. It should also write to her to advise of the current position with her outstanding complaints.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202601779 | 30 Jun 2026 | Miss B complained that Swansea Council failed to issue the Stage 2 complaint report and outcomes regarding her complaint about … | Resolved / Early Resolution |
| PSOW-202600544 | 16 Jun 2026 | Miss A complained that Swansea Council failed to respond to the complaint she submitted regarding repairs to her home. The … | Resolved / Early Resolution |
| PSOW-202508499 | 28 May 2026 | Mr A complained about the Council’s complaint handling, lack of communication and that his original complaint had not been resolved. … | Resolved / Early Resolution |
| PSOW-202510887 | 30 Apr 2026 | Miss A complained that the Council had treated her inappropriately during adoption processes and that her concerns were not appropriately … | Resolved / Early Resolution |
| PSOW-202510625 | 20 Apr 2026 | Ms A complained that Swansea Council (“the Council”) had not taken appropriate action to address the flooding in her garden. … | Resolved / Early Resolution |