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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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21 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202442644) Case 202442644 · Managing Relations Decision Case ID 202442644 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Jan 2026 Partial Maladministration Notting Hill Genesis (202449049) Case 202449049 · Managing Relations Decision Case ID 202449049 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 20 Jan 2026 Outside Jurisdiction London Borough of Lewisham (202503271) Case 202503271 · Local Authority / ALMO or TMO Decision Case ID 202503271 Decision type Jurisdiction Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 20 Jan 2026 Partial Maladministration Onward Homes Limited (202402569) Case 202402569 · Estate Management Decision Case ID 202402569 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 20 January … 20 Jan 2026 Reasonable Redress Sanctuary Housing Association (202439697) Case 202439697 · Responsive repairs/activity Decision Case ID 202439697 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Jan 2026 Maladministration Sovereign Network Group (202423694) Case 202423694 · Managing Relations Decision Case ID 202423694 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 16 Jan 2026 No Maladministration Exeter City Council (202513791) Case 202513791 · Local Authority / ALMO or TMO Decision Case ID 202513791 Decision type Investigation Landlord Exeter City Council Landlord type Local Authority / ALMO or TMO Occupancy … 16 Jan 2026 Partial Maladministration Prima Housing Group Limited (202510220) Case 202510220 · Managing Relations Decision Case ID 202510220 Decision type Investigation Landlord Prima Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Jan 2026 Partial Maladministration Torus62 Limited (202425765) Case 202425765 · Managing Relations Decision Case ID 202425765 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 January … 15 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202402014) Case 202402014 · Financial Decision Case ID 202402014 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Shared Ownership Date … 14 Jan 2026 Maladministration GreenSquareAccord Limited (202341615) Case 202341615 · Responsive repairs/activity Decision Case ID 202341615 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 January … 14 Jan 2026 Maladministration London & Quadrant Housing Trust (202528173) Case 202528173 · Managing Relations Decision Case ID 202528173 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Jan 2026 Partial Maladministration Sovereign Network Group (202331542) Case 202331542 · Financial Decision Case ID 202331542 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 14 … 13 Jan 2026 Partial Maladministration London Borough of Waltham Forest (202510277) Case 202510277 · Local Authority / ALMO or TMO Decision Case ID 202510277 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 12 Jan 2026 Partial Maladministration East Midlands Housing Group Limited (202423780) Case 202423780 · Estate Management Decision Case ID 202423780 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Jan 2026 Maladministration Pinnacle Affordable Homes Ltd (202448524) Case 202448524 · Managing Relations Decision Case ID 202448524 Decision type Investigation Landlord Pinnacle Affordable Homes Ltd Landlord type For profit Occupancy Assured Shorthold Tenancy … 12 Jan 2026 Maladministration Sovereign Network Group (202452934) Case 202452934 · Managing Relations Decision Case ID 202452934 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 9 Jan 2026 Mediation Affordable Housing Communities Limited (202335441) Case 202335441 · For profit Decision Case ID 202335441 Decision type Investigation Landlord Affordable Housing Communities Limited Landlord type For profit Occupancy Shared Ownership Date … 9 Jan 2026 Maladministration East End Homes Limited (202413273) Case 202413273 · ASB/Abuse/Nuisance Decision Case ID 202413273 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Jan 2026 Maladministration London Borough of Camden Council (202508589) Case 202508589 · Local Authority / ALMO or TMO Decision Case ID 202508589 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local authority Occupancy Leaseholder Date … 8 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202425018) Case 202425018 · Managing Relations Decision Case ID 202425018 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 8 Jan 2026 Reasonable Redress Peabody Trust (202439814) Case 202439814 · Managing Relations Decision Case ID 202439814 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 8 January … 8 Jan 2026 Maladministration Sanctuary Housing Association (202340222) Case 202340222 · Managing Relations Decision Case ID 202340222 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 7 Jan 2026 Maladministration North Tyneside Council (202450538) Case 202450538 · Managing Relations Decision Case ID 202450538 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 7 Jan 2026 Reasonable Redress Peabody Trust (202506211) Case 202506211 · Managing Relations Decision Case ID 202506211 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 January … 6 Jan 2026 No Maladministration London Borough of Islington (202345628) Case 202345628 · Local Authority / ALMO or TMO Decision Case ID 202345628 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 5 Jan 2026 Partial Maladministration Peabody Trust (202333688) Case 202333688 · Managing Relations Decision Case ID 202333688 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 January … 24 Dec 2025 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202343167) Case 202343167 · Managing Relations Decision Case ID 202343167 Decision type Investigation Landlord Christian Action (Enfield) Housing Association Limited Landlord type Housing Association Occupancy Assured … 23 Dec 2025 Partial Maladministration A2Dominion Housing Group Limited (202434687) Case 202434687 · Managing Relations Decision Case ID 202434687 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 23 … 23 Dec 2025 Partial Maladministration London Borough of Hackney (202501592) Case 202501592 · Managing Relations Decision Case ID 202501592 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 23 Dec 2025 Maladministration London & Quadrant Housing Trust (202410679) Case 202410679 · Managing Relations Decision Case ID 202410679 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership … 23 Dec 2025 Partial Maladministration Stonewater Limited (202408404) Case 202408404 · Estate Management Decision Case ID 202408404 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December … 23 Dec 2025 Maladministration Torus62 Limited (202512477) Case 202512477 · Managing Relations Decision Case ID 202512477 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December … 22 Dec 2025 Maladministration Golding Homes Limited (202434945) Case 202434945 · Managing Relations Decision Case ID 202434945 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 22 December … 22 Dec 2025 No Maladministration Habinteg Housing Association Limited (202507807) Case 202507807 · ASB/Abuse/Nuisance Decision Case ID 202507807 Decision type Investigation Landlord Habinteg Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Maladministration Jigsaw Homes Group Limited (202336274) Case 202336274 · Managing Relations Decision Case ID 202336274 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Maladministration London Borough of Croydon (202514330) Case 202514330 · Information and data management Decision Case ID 202514330 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 22 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202336681) Case 202336681 · Managing Relations Decision Case ID 202336681 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 22 Dec 2025 Maladministration Octavia Housing (202512700) Case 202512700 · Managing Relations Decision Case ID 202512700 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 December … 22 Dec 2025 No Maladministration Platform Housing Group Limited (202439162) Case 202439162 · Managing Relations Decision Case ID 202439162 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Partial Maladministration Sovereign Network Group (202508328) Case 202508328 · Managing Relations Decision Case ID 202508328 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 22 December … 22 Dec 2025 Partial Maladministration Watford Community Housing Trust (202414348) Case 202414348 · Estate Management Decision Case ID 202414348 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 22 … 19 Dec 2025 No Maladministration A2Dominion Housing Group Limited (202328230) Case 202328230 · Estate Management Decision Case ID 202328230 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 19 Dec 2025 Partial Maladministration Connexus Homes Limited (202428799) Case 202428799 · Managing Relations Decision Case ID 202428799 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Maladministration Leicester City Council (202401431) Case 202401431 · Responsive repairs/activity Decision Case ID 202401431 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Dec 2025 No Maladministration LiveWest Homes Limited (202453254) Case 202453254 · ASB/Abuse/Nuisance Decision Case ID 202453254 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date … 19 Dec 2025 Maladministration London Borough of Camden Council (202442504) Case 202442504 · Managing Relations Decision Case ID 202442504 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 19 Dec 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202415087) Case 202415087 · Managing Relations Decision Case ID 202415087 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Partial Maladministration Notting Hill Genesis (202510180) Case 202510180 · Managing Relations Decision Case ID 202510180 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Maladministration One Housing Group Limited (202400318) Case 202400318 · Managing Relations Decision Case ID 202400318 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy …