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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 455 of 16,595 decisions matching "december"

Decisions

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18 Dec 2023 Partial Maladministration Stonewater Limited (202115757) Case 202115757 · Information and data management REPORT COMPLAINT 202115757 Stonewater Limited 18 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 14 Dec 2023 Partial Maladministration Islington Council (202111325) Case 202111325 · ASB/Abuse/Nuisance REPORT COMPLAINT 202111325 Islington Council 14 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 14 Dec 2023 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (201906790) Case 201906790 · Managing Relations REPORT COMPLAINT 201906790 Poplar Housing And Regeneration Community Association Limited 14 December 2023 Our approach The Housing Ombudsman’s approach to … 13 Dec 2023 Partial Maladministration Waltham Forest Council (202217685) Case 202217685 · Managing Relations REPORT COMPLAINT 202217685 Waltham Forest Council 12 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 5 Dec 2023 Maladministration Royal Borough of Kensington and Chelsea (202224181) Case 202224181 · Old Property Condition migrated-2025 REPORT COMPLAINT 202224181 Royal Borough of Kensington and Chelsea 5 December 2023 Our approach The Housing Ombudsman’s approach to investigating … 30 Nov 2023 Partial Maladministration Notting Hill Genesis (NHG) (202221594) Case 202221594 · Information and data management The complaint is about: The landlord’s handling of, and response to, the resident’s reports of an infestation of cockroaches. The … 29 Nov 2023 Maladministration Clarion Housing Association Limited (202121522) Case 202121522 · Managing Relations The complaint is about the resident’s reports concerning the landlord’s handling of: Its communication not being disability friendly. A complaint … 1 Sep 2023 Reasonable Redress One Housing Group Limited (202218055) Case 202218055 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within … 24 May 2023 Partial Maladministration North Tyneside Council (202116145) Case 202116145 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a electrical failure in the property on 19 … 28 Apr 2023 No Maladministration A2Dominion Housing Options Limited (202004822) Case 202004822 · Moving/Buying/Selling Home The complaint is about the landlord's handling of: the resident’s request to be rehomed due to overcrowding and medical needs; … 20 Dec 2022 No Maladministration One Manchester Limited (202128661) Case 202128661 · Financial The complaint is about: A rent arrears letter sent to the resident in December 2021. the landlord’s handling of the … 16 Dec 2022 Partial Maladministration Thrive Homes Limited (202200086) Case 202200086 · Financial REPORT COMPLAINT 202200086 Thrive Homes Limited 16 December 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 15 Aug 2022 Maladministration Broadland Housing Association Limited (202101362) Case 202101362 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response … 26 Jul 2022 Reasonable Redress Notting Hill Genesis (202012006) Case 202012006 · Managing Relations This complaint is about the level of redress the landlord offered in response to the resident’s various concerns about its … 21 Apr 2022 No Maladministration Islington Council (202103622) Case 202103622 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns about: The caretaker attending his block on 2 March … 23 Mar 2022 Partial Maladministration Longhurst Group Limited (202008739) Case 202008739 · Health and Safety (inc. building safety) The complaint is about landlord’s: Handling of a request for repairs to the boiler. Handling of a gas fire check … 22 Dec 2021 Partial Maladministration Wokingham Borough Council (202102033) Case 202102033 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102033 Wokingham Borough Council 22 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Dec 2021 Partial Maladministration Southern Housing Group Limited (202101220) Case 202101220 · Managing Relations REPORT COMPLAINT 202101220 Southern Housing Group Limited 13 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2021 Partial Maladministration Brentwood Borough Council (202016001) Case 202016001 · Managing Relations REPORT COMPLAINT 202016001 Brentwood Borough Council 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Dec 2021 No Maladministration The Riverside Group Limited (202013454) Case 202013454 · Financial REPORT COMPLAINT 202013454 The Riverside Group Limited 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2021 No Maladministration Tower Hamlets Homes (202109524) Case 202109524 · Old Property Condition migrated-2025 REPORT COMPLAINT 202109524 Tower Hamlets Homes 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 17 Dec 2021 Partial Maladministration London & Quadrant Housing Trust (202015026) Case 202015026 · Health and Safety (inc. building safety) REPORT COMPLAINT 202015026 London & Quadrant Housing Trust 17 December 2021 Our approach The Housing Ombudsman’s approach to investigating and … 16 Dec 2021 Maladministration Network Homes Limited (202010498) Case 202010498 · Estate Management The resident complains about how the landlord handled her reports of repairs needed to the communal hallway outside the property … 13 Dec 2021 Outside Jurisdiction Gentoo Sunderland Ltd (202108681) Case 202108681 · Financial REPORT COMPLAINT 202108681 Gentoo Sunderland Ltd 13 December 2021 Our approach What we can and cannot consider is called the … 9 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202100601) Case 202100601 · Managing Relations REPORT COMPLAINT 202100601 Clarion Housing Association Limited 7 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Dec 2021 No Maladministration Sandwell Metropolitan Borough Council (202107784) Case 202107784 · Local Authority / ALMO or TMO REPORT COMPLAINT 202107784 Sandwell Metropolitan Borough Council 8 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 6 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202016709) Case 202016709 · Financial REPORT COMPLAINT 202016709 Clarion Housing Association Limited 6 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Nov 2021 Reasonable Redress Sanctuary Housing Association (202016572) Case 202016572 · ASB/Abuse/Nuisance The complaint concerns how the landlord dealt with the resident’s reports of antisocial behaviour (ASB) and noise nuisance: Prior to … 12 Aug 2021 Maladministration Southwark Council (202013386) Case 202013386 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of no heating or hot water in the property … 11 Aug 2021 Partial Maladministration Midland Heart Limited (202011784) Case 202011784 · Financial REPORT COMPLAINT 202011784 Midland Heart Limited 21 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Jul 2021 Partial Maladministration Peabody Trust (202011082) Case 202011082 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the leaseholder’s complaint about: His reports of a leak outside his property. … 15 Jul 2021 Partial Maladministration Leicester City Council (202013851) Case 202013851 · Local Authority / ALMO or TMO The resident’s complaint is about: The landlord's response to the resident's reports of mould. The resident's report of the conduct … 13 Jul 2021 No Maladministration Kingston upon Thames Council (202010080) Case 202010080 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Original decision to restrict the resident’s access to a single point of contact. Decision … 25 Mar 2021 No Maladministration Cross Keys Homes Limited (202003275) Case 202003275 · Financial This complaint is about the landlord’s response to the resident’s concerns regarding the following issues: The compensation offered for belongings … 8 Jan 2021 Partial Maladministration East End Homes Limited (202001075) Case 202001075 · Old Complaints Handling categories REPORT COMPLAINT 202001075 East End Homes Limited 17 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 Jan 2021 No Maladministration London Borough of Hillingdon (202000105) Case 202000105 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports regarding: multiple instances of water ingress at his property … 31 Dec 2020 Reasonable Redress Eastbourne Borough Council (202003452) Case 202003452 REPORT COMPLAINT 202003452 Eastbourne Borough Council 31 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Dec 2020 Outside Jurisdiction Notting Hill Genesis (202007231) Case 202007231 REPORT COMPLAINT 202007231 Notting Hill Genesis 24 December 2020 Our approach What we can and cannot consider is called the … 23 Dec 2020 Outside Jurisdiction Notting Hill Genesis (201806908) Case 201806908 · Old Tenants Behaviour categories REPORT COMPLAINT 201806908 Notting Hill Genesis 22 December 2020 Our approach What we can and cannot consider is called the … 23 Dec 2020 Maladministration Southern Housing Group Limited (201912882) Case 201912882 REPORT COMPLAINT 201912882 Southern Housing Group 23 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Dec 2020 Partial Maladministration Birmingham City Council (201909262) Case 201909262 · Managing Relations REPORT COMPLAINT 201909262 Birmingham City Council 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Dec 2020 Maladministration Hyde Housing Association Limited (201910658) Case 201910658 · Old Property Condition migrated-2025 REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Dec 2020 Partial Maladministration Notting Hill Home Ownership Limited (202002842) Case 202002842 · Health and Safety (inc. building safety) REPORT COMPLAINT 202002842 Notting Hill Home Ownership Limited 21 December 2020 Our approach The Housing Ombudsman’s approach to investigating and … 16 Dec 2020 Mediation Teign Housing (202005906) Case 202005906 · Leaseholder REPORT COMPLAINT 202005906 Teign Housing 16 December 2020 Our approach Under our early resolution process, the Ombudsman works with the … 15 Dec 2020 Reasonable Redress Basildon Borough Council (202002986) Case 202002986 · Old Property Condition migrated-2025 REPORT COMPLAINT 202002986 Basildon Borough Council 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 15 Dec 2020 Maladministration Peabody Trust (201914735) Case 201914735 · Old Complaints Handling categories REPORT COMPLAINT 201914735 Peabody Trust 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 15 Dec 2020 Partial Maladministration Stonewater (5) Limited (201901180) Case 201901180 REPORT COMPLAINT 201901180 Stonewater (5) Limited 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 8 Dec 2020 Reasonable Redress Clarion Housing Association Limited (202002302) Case 202002302 · Old Complaints Handling categories REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Dec 2020 No Maladministration Midland Heart Limited (202002902) Case 202002902 · Estate Management REPORT COMPLAINT 202002902 Midland Heart Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 7 Dec 2020 Maladministration East Devon District Council (201912937) Case 201912937 · Old Property Condition migrated-2025 REPORT COMPLAINT 201912937 East Devon District Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining …