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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 470 of 16,595 decisions matching "Southern Housing"

Decisions

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28 Apr 2023 Maladministration Southern Housing Group Limited (202206524) Case 202206524 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of hot water loss. The Ombudsman has also considered … 27 Apr 2023 Partial Maladministration Southern Housing Group Limited (202120411) Case 202120411 · Health and Safety (inc. building safety) The complaint is regarding the landlord’s handling of: The replacement of fire safety doors. The resident’s reports about the conduct … 25 Apr 2023 Maladministration Southern Housing Group Limited (202013755) Case 202013755 · Information and data management The complaint is about: Delays to the sale of a shared ownership property and; The landlord’s complaint handling The Ombudsman … 25 Apr 2023 Reasonable Redress Southern Housing Group Limited (202214376) Case 202214376 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s ventilation system. The landlord’s handling of the associated … 3 Apr 2023 Maladministration Southern Housing Group Limited (202204459) Case 202204459 · Managing Relations The complaint is about the landlord’s handling of: The resident’s improvement request. The associated complaint. 30 Mar 2023 Maladministration Southern Housing Group Limited (202211508) Case 202211508 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her … 28 Mar 2023 Maladministration Optivo (now Southern Housing) (201810151) Case 201810151 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord's handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. 28 Mar 2023 Reasonable Redress Southern Housing Group Limited (202205106) Case 202205106 · Moving/Buying/Selling Home The complaint is about the handling of repairs to the property following a leak, the condition of the property when … 13 Mar 2023 Maladministration Southern Housing Group Limited (202016267) Case 202016267 · Managing Relations The complaint is about the landlord’s handing of: Repairs to the resident’s windows. The associated complaint. 2 Mar 2023 Partial Maladministration Southern Housing Group Limited (202111826) Case 202111826 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of a leak to the communal area of their … 1 Mar 2023 Partial Maladministration Southern Housing Group Limited (202103252) Case 202103252 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs at the property. Complaint handling. 28 Feb 2023 Partial Maladministration Optivo (now Southern Housing) (202112884) Case 202112884 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Excessive noise and anti-social behaviour from a neighbour. … 13 Feb 2023 Maladministration Southern Housing Group Limited (202115880) Case 202115880 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Handling of the residents’ … 19 Jan 2023 No Maladministration Optivo (now Southern Housing) (202117753) Case 202117753 · Financial The resident has complained about the following: The landlord’s handling of works to resolve the ventilation, drainage, and access issues … 12 Jan 2023 Partial Maladministration Southern Housing Group Limited (202204844) Case 202204844 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s reports of fly tipping and rubbish being dumped at the rear … 12 Jan 2023 Maladministration Southern Housing Group Limited (202206100) Case 202206100 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water in the property. … 25 Nov 2022 No Maladministration Southern Housing Group Limited (202203771) Case 202203771 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from the flat above. 17 Nov 2022 Maladministration Southern Housing Group Limited (202206951) Case 202206951 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as … 12 Nov 2022 Partial Maladministration Southern Housing Group Limited (202122289) Case 202122289 · Financial The complaint is about the landlord’s handling of: The resident’s reports of a flood in the property; the associated request … 26 Oct 2022 Partial Maladministration Southern Housing Group Limited (202008842) Case 202008842 · Occupancy Rights The complaint is about: The works the landlord completed to the loft space. The landlord’s handling of works to the … 24 Oct 2022 Reasonable Redress Southern Housing Group Limited (202114953) Case 202114953 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s … 10 Oct 2022 Partial Maladministration Southern Housing Group Limited (202126196) Case 202126196 · Managing Relations The complaint concerns the landlord’s: decision to decline the resident’s request for a priority move. communication and complaint-handling. 23 Sep 2022 No Maladministration Optivo (now Southern Housing) (202112494) Case 202112494 · Managing Relations The complaint is about the landlord’s handling of: A request for repairs to the resident’s windows. The resident’s request for … 5 Aug 2022 Partial Maladministration Southern Housing Group Limited (202200250) Case 202200250 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak in her bathroom Complaint handling (including … 29 Jul 2022 Partial Maladministration Southern Housing Group Limited (202107232) Case 202107232 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s attempt to sell his property; the resident’s fire safety concerns; … 21 Jul 2022 Maladministration Southern Housing Group Limited (202114639) Case 202114639 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) noise nuisance from her neighbour; … 20 Jul 2022 Partial Maladministration Southern Housing Group Limited (202115817) Case 202115817 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about a leak. The landlord’s associated complaints handling has … 14 Jul 2022 No Maladministration Southern Housing Group Limited (202000544) Case 202000544 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for a move to alternative accommodation. 5 Jul 2022 Partial Maladministration Southern Housing Group Limited (202108023) Case 202108023 · Estate Management The resident’s complaint is about the landlord’s handling of: Various repairs to the communal areas, in particular to the lobby … 14 Jun 2022 Partial Maladministration Southern Housing Group Limited (202112147) Case 202112147 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Communal lighting. An intercom system. 16 May 2022 No Maladministration Southern Housing Group Limited (202110741) Case 202110741 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to … 22 Apr 2022 Partial Maladministration Southern Housing Group Limited (202106100) Case 202106100 · Managing Relations REPORT COMPLAINT 202106100 Southern Housing Group Limited 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Apr 2022 Maladministration Southern Housing Group Limited (202017178) Case 202017178 · Estate Management This complaint is about the landlord’s handling of: the resident’s reports of a leak through her living room ceiling; concerns … 29 Mar 2022 Partial Maladministration Southern Housing Group Limited (202006100) Case 202006100 · Managing Relations The complaint is about the landlord’s: implementation of its unacceptable behaviour policy to restrict the resident’s contact; response to the … 29 Mar 2022 Partial Maladministration Southern Housing Group Limited (202011687) Case 202011687 · Estate Management The complaint concerns the landlord’s: handling of repairs to resident’s bathroom, roof and front door. response to concerns he raised … 22 Mar 2022 Partial Maladministration Southern Housing Group Limited (202006745) Case 202006745 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of various repairs namely: A fault with a dimmer … 22 Mar 2022 Partial Maladministration Southern Housing Group Limited (202007717) Case 202007717 · Financial The complaint is about the landlord’s response to the resident’s concerns about: delays to information relating to the increased electricity … 14 Mar 2022 Maladministration Southern Housing Group Limited (202008950) Case 202008950 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to: The resident’s immersion heater. The mixer taps to the resident’s … 3 Mar 2022 Reasonable Redress Southern Housing Group Limited (202111282) Case 202111282 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property 24 Feb 2022 Partial Maladministration Southern Housing Group Limited (202118131) Case 202118131 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when he moved … 22 Feb 2022 Severe Maladministration Southern Housing Group Limited (202102647) Case 202102647 · Managing Relations The complaint is about: The landlord’s handling of damp and mould at the property. The associated communication and complaints handling. 11 Feb 2022 Reasonable Redress Southern Housing Group Limited (202107885) Case 202107885 · Managing Relations REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Jan 2022 Mediation Southern Housing Group Limited (202012017) Case 202012017 · Financial The complaint concerns the landlord’s handling of a compensation request following reports of damp and mould. 24 Jan 2022 Partial Maladministration Southern Housing Group Limited (202113632) Case 202113632 · Managing Relations The complaint refers to the landlord’s handling of: The repair to the resident’s heating and hot water system and its … 21 Jan 2022 Reasonable Redress Southern Housing Group Limited (202013713) Case 202013713 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 21 Dec 2021 Partial Maladministration Southern Housing Group Limited (202101220) Case 202101220 · Managing Relations REPORT COMPLAINT 202101220 Southern Housing Group Limited 13 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 14 Dec 2021 Maladministration Southern Housing Group Limited (202015874) Case 202015874 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's reports of ASB, in particular with regards to the use … 8 Dec 2021 Maladministration Southern Housing Group Limited (202009095) Case 202009095 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to investigate and resolve the resident’s reports of: Dog fouling by tenant A. … 30 Nov 2021 Partial Maladministration Southern Housing Group Limited (202001367) Case 202001367 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a rat infestation. The landlord’s delays in its … 30 Nov 2021 Partial Maladministration Southern Housing Group Limited (202012080) Case 202012080 · Health and Safety (inc. building safety) The resident complains about the landlords handling of: