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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 547 of 16,595 decisions matching "Peabody Trust"

Decisions

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31 Jul 2023 Maladministration Peabody Trust (202202042) Case 202202042 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports concerning antisocial behaviour (ASB) and racial harassment. 19 Jul 2023 Maladministration Peabody Trust (202113483) Case 202113483 · Financial The complaint is about the landlord’s: Response to the resident’s request for information about how her rent was calculated, and; … 14 Jul 2023 No Maladministration Peabody Trust (202100517) Case 202100517 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report … 12 Jul 2023 Reasonable Redress Peabody Trust (202214584) Case 202214584 · Managing Relations The complaint is about the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom … 11 Jul 2023 Maladministration Peabody Trust (202203833) Case 202203833 · Information and data management The complaint is about the landlord’s: response to a request for boiler repairs, and; failure to provide the resident with … 6 Jul 2023 Maladministration Peabody Trust (202127601) Case 202127601 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding the brightness of the lighting outside her property. 30 Jun 2023 Severe Maladministration Peabody Trust (202116900) Case 202116900 · Managing Relations The complaint is about the landlord’s decision not to investigate its handling of the resident’s repairs earlier than 2021, and … 30 Jun 2023 Maladministration Peabody Trust (202201042) Case 202201042 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of repairs to the property following flooding. The resident’s … 29 Jun 2023 Maladministration Peabody Trust (202115548) Case 202115548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference from the property above . The … 29 Jun 2023 Maladministration Peabody Trust (202127669) Case 202127669 · Financial The complaint is about the landlord’s administration of the resident’s rent account. The Ombudsman has also considered the landlord’s: Complaint … 29 Jun 2023 Maladministration Peabody Trust (202201791) Case 202201791 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: 28 Jun 2023 Maladministration Peabody Trust (202201395) Case 202201395 · Managing Relations The complaint concerns the landlord’s handling of: A request for adaptations to the property. The related complaint. 28 Jun 2023 Partial Maladministration Peabody Trust (202204607) Case 202204607 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for … 27 Jun 2023 Maladministration Peabody Trust (202007657) Case 202007657 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by flooding. This Service … 27 Jun 2023 Partial Maladministration Peabody Trust (202011460) Case 202011460 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns and requests for information regarding fire safety in the … 23 Jun 2023 Maladministration Peabody Trust (202106338) Case 202106338 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and his subsequent request to … 20 Jun 2023 No Maladministration Peabody Trust (202202191) Case 202202191 · Old Property Condition migrated-2025 The complaint is about the landlord's decision not to investigate the historic damp and mould experienced by the resident. 19 Jun 2023 Partial Maladministration Peabody Trust (201900088) Case 201900088 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the ball cage. The landlord’s … 16 Jun 2023 No Maladministration Peabody Trust (202104206) Case 202104206 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of verbal abuse and antisocial behaviour (ASB) from a … 8 Jun 2023 Partial Maladministration Peabody Trust (202125077) Case 202125077 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to have her tenancy changed so she could be … 5 Jun 2023 Maladministration Peabody Trust (202015259) Case 202015259 · Estate Management REPORT COMPLAINT 202015259 Peabody Trust 5 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 May 2023 Partial Maladministration Peabody Trust (202104592) Case 202104592 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of ASB from a neighbour. The resident’s queries regarding … 25 May 2023 Maladministration Peabody Trust (202208114) Case 202208114 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s … 19 May 2023 Reasonable Redress Peabody Trust (201903951) Case 201903951 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of allegations of antisocial behaviour (ASB). 18 May 2023 Severe Maladministration Peabody Trust (202118841) Case 202118841 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of issues with her hot water supply; the resident’s … 17 May 2023 Reasonable Redress Peabody Trust (202128172) Case 202128172 · Managing Relations The complaint is about: The condition of the windows at the property. The landlord’s complaint handling. 16 May 2023 Maladministration Peabody Trust (202203299) Case 202203299 · Managing Relations The complaint is about: The landlord’s handling of reports of leaks within the property and the associated repairs. The landlord’s … 15 May 2023 Maladministration Peabody Trust (202107763) Case 202107763 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: the replacement of cladding; and the associated complaint. 5 May 2023 Partial Maladministration Peabody Trust (202108030) Case 202108030 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about multiple disrepair issues at his property; the amount … 29 Apr 2023 No Maladministration Peabody Trust (202208403) Case 202208403 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 28 Apr 2023 Maladministration Peabody Trust (202112245) Case 202112245 · Managing Relations The complaint is about: The landlord’s handling of the repairs to the property. The landlord’s handling of the complaint and … 28 Apr 2023 Reasonable Redress Peabody Trust (202127764) Case 202127764 · Managing Relations The complaint is about landlord’s handling of: 20 Apr 2023 Partial Maladministration Peabody Trust (202123937) Case 202123937 · Financial The complaint is about the landlord’s: Handling of the resident’s request for information on service charges. Complaint handling. 19 Apr 2023 No Maladministration Peabody Trust (202120260) Case 202120260 · Managing Relations The complaint is about the landlord’s response to the resident about: damage to carpet at the property. its complaint handling. 19 Apr 2023 No Maladministration Peabody Trust (202128179) Case 202128179 · Managing Relations The complaint is about: The landlord's handling of the resident’s request to be transferred on medical grounds. The landlord’s complaint … 13 Apr 2023 Partial Maladministration Peabody Trust (202128473) Case 202128473 · Financial The complaint is about the landlord’s handling of: - The resident's decant from her property following the collapse of upstairs … 6 Apr 2023 No Maladministration Peabody Trust (202122368) Case 202122368 · Financial The complaint is about the landlord’s payment of £100 compensation to the resident as ordered by the Housing Ombudsman Service. 6 Apr 2023 Maladministration Peabody Trust (202200081) Case 202200081 · Financial The complaint is about: 31 Mar 2023 Maladministration Peabody Trust (202202611) Case 202202611 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns about a phone call made to her by the … 17 Mar 2023 Partial Maladministration Peabody Trust (202103988) Case 202103988 · Managing Relations The complaint is about: 6 Mar 2023 No Maladministration Peabody Trust (202104086) Case 202104086 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s dissatisfaction with the time taken to address structural cracks to … 28 Feb 2023 Maladministration Peabody Trust 2018 (202013563) Case 202013563 · Managing Relations The complaint is about: The landlord’s handling of reports of anti-social behaviour and noise nuisance. Complaint handling. 28 Feb 2023 Reasonable Redress Peabody Trust (201902535) Case 201902535 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property. 27 Feb 2023 Partial Maladministration Peabody Trust (202101617) Case 202101617 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when let. The … 27 Feb 2023 No Maladministration Peabody Trust (202210669) Case 202210669 · Health and Safety (inc. building safety) This complaint is about the landlord's response to the resident’s reports of a gas leak, and her concerns about its … 24 Feb 2023 Reasonable Redress Peabody Trust (202120748) Case 202120748 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The … 23 Feb 2023 Partial Maladministration Peabody Trust (202120604) Case 202120604 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s request for information regarding its contractor’s reports; response to the … 14 Feb 2023 Maladministration Peabody Trust (202123676) Case 202123676 · Managing Relations The complaint concerns: The level of compensation offered by the landlord following the loss of heating and hot water for … 8 Feb 2023 Partial Maladministration Peabody Trust (202201602) Case 202201602 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of nesting pigeons; complaint handling. 30 Jan 2023 Maladministration Peabody Trust (202109625) Case 202109625 · ASB/Abuse/Nuisance