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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 441 of 16,595 decisions matching "Notting Hill Genesis"

Decisions

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28 Jul 2021 Reasonable Redress Notting Hill Genesis (202014007) Case 202014007 · Financial The complaint is about: The landlord’s response to the resident’s request for the replacement of her personal belongings damaged at … 23 Jul 2021 Partial Maladministration Notting Hill Genesis (202014861) Case 202014861 · Estate Management This complaint is about the landlord’s handling of: the resident’s concerns about the condition of a communal lobby; the related … 20 Jul 2021 Partial Maladministration Notting Hill Genesis (202002474) Case 202002474 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak at his property and the subsequent … 19 Jul 2021 Partial Maladministration Notting Hill Genesis (201915709) Case 201915709 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of a blocked sink. how the landlord responded to … 5 Jul 2021 Outside Jurisdiction Notting Hill Genesis (202006957) Case 202006957 · Estate Management The resident is unhappy that a parking space was not included within the purchase of their property. The resident is … 30 Jun 2021 Reasonable Redress Notting Hill Genesis (201913034) Case 201913034 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of problems with his boiler. The complaint is about … 29 Jun 2021 Reasonable Redress Notting Hill Genesis (202009450) Case 202009450 · Estate Management The complaint is about the landlord’s response to the residents’ reports that a neighbour installed a gate that restricted access … 24 Jun 2021 No Maladministration Notting Hill Genesis (202002199) Case 202002199 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: 17 Jun 2021 Partial Maladministration Notting Hill Genesis (201909608) Case 201909608 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: his neighbour’s antisocial behaviour (ASB), including: noise nuisance; … 2 Jun 2021 Maladministration Notting Hill Genesis (202002556) Case 202002556 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns and reports about the hot water provision affecting her … 21 May 2021 No Maladministration Notting Hill Genesis (202008956) Case 202008956 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of an offensive odour in her kitchen. 11 May 2021 No Maladministration Notting Hill Genesis (202009594) Case 202009594 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s report of a fault to the communal fire alarm on … 7 May 2021 No Maladministration Notting Hill Genesis (201814438) Case 201814438 · Moving/Buying/Selling Home The resident complained about the property the landlord offered following their transfer request. Specifically, they complained about: 7 May 2021 Mediation Notting Hill Genesis (202008840) Case 202008840 · Managing Relations The complaint concerns: The landlord’s handling of repairs to the resident’s internal windowsill and wall. The landlord’s handling of the … 22 Apr 2021 Partial Maladministration Notting Hill Genesis (201813837) Case 201813837 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to safety concerns about a boiler. The landlord’s response to a report of … 21 Apr 2021 Reasonable Redress Notting Hill Genesis (202008834) Case 202008834 · Financial The complaint concerns the amount of compensation offered by the landlord following a leak to the property and in particular, … 20 Apr 2021 Partial Maladministration Notting Hill Genesis (202001199) Case 202001199 · Financial The complaint is about: The landlord’s administration of the resident’s rent account. The landlord’s provision of service charge information. The … 19 Apr 2021 No Maladministration Notting Hill Genesis (202009202) Case 202009202 · Estate Management The complaint refers to: The condition of the resident’s kitchen. The landlord’s handling of repairs to the resident’s fence. 14 Apr 2021 Reasonable Redress Notting Hill Genesis (202008951) Case 202008951 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns over the change in the parking policy at the … 9 Apr 2021 Partial Maladministration Notting Hill Genesis (201915560) Case 201915560 · Estate Management The complaint is about the landlord’s: provision of information about the defect period provided to the resident when purchasing the … 30 Mar 2021 Reasonable Redress Notting Hill Genesis (202010053) Case 202010053 · Old Charges categories The complaint refers to: The landlord’s handling of a heating test carried out at the resident’s property and level of … 18 Mar 2021 Reasonable Redress Notting Hill Genesis (201914026) Case 201914026 · Information and data management The complaint is about the landlord’s response to the resident’s: request for rent statements to be posted to her monthly; … 12 Mar 2021 No Maladministration Notting Hill Genesis (202008442) Case 202008442 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of a complaint made about her by its Property Management Agent (PMA). 2 Mar 2021 Maladministration Notting Hill Genesis (201912129) Case 201912129 · Managing Relations The complaint is about the landlord’s response to the resident’s: 28 Feb 2021 No Maladministration Notting Hill Genesis (202000896) Case 202000896 · Managing Relations REPORT COMPLAINT 202000896 Notting Hill Genesis 28 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 26 Feb 2021 Partial Maladministration Notting Hill Genesis (201902173) Case 201902173 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the following issues: Noise nuisance from neighbours from October 2017 onwards. ASB … 23 Feb 2021 Partial Maladministration Notting Hill Genesis (201909347) Case 201909347 · Estate Management REPORT COMPLAINT 201909347 Notting Hill Genesis 23 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 16 Feb 2021 No Maladministration Notting Hill Genesis (202000349) Case 202000349 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s requests for adaptations to the property. Her reports of repairs … 12 Feb 2021 Maladministration Notting Hill Genesis (201911186) Case 201911186 · Managing Relations The complaint is about the landlord’s handling of: repairs to the resident’s windows and doors; complaints about intermittent hot water … 10 Feb 2021 No Maladministration Notting Hill Genesis (202001127) Case 202001127 · Old Property Condition categories The complaint is about how the landlord had responded to the resident’s reports of issues with the satellite signal serving … 3 Feb 2021 No Maladministration Notting Hill Genesis (202002298) Case 202002298 · Information and data management The complaint is about: The landlord’s handling of credits and compensation payments due to the resident following a substantial leak … 29 Jan 2021 No Maladministration Notting Hill Genesis (201811046) Case 201811046 · Old Property Condition categories The complaint is regarding the landlord’s handling of: Works required to the windows in the property Repairs to a back … 20 Jan 2021 No Maladministration Notting Hill Genesis (201911978) Case 201911978 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident’s reports concerning: noise related ASB issues with the neighbours. the … 20 Jan 2021 Outside Jurisdiction Notting Hill Genesis (202007739) Case 202007739 The complaint is about: 18 Jan 2021 No Maladministration Notting Hill Genesis (202002469) Case 202002469 · Old Property Condition categories REPORT COMPLAINT 202002469 Notting Hill Genesis 21 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 4 Jan 2021 Maladministration Notting Hill Genesis (201915534) Case 201915534 · Old Charges categories The complaint refers to: The Landlord’s management of the Resident’s rent account. The Landlord’s complaint handling of this matter. The … 24 Dec 2020 Outside Jurisdiction Notting Hill Genesis (202007231) Case 202007231 REPORT COMPLAINT 202007231 Notting Hill Genesis 24 December 2020 Our approach What we can and cannot consider is called the … 23 Dec 2020 Outside Jurisdiction Notting Hill Genesis (201806908) Case 201806908 · Old Tenants Behaviour categories REPORT COMPLAINT 201806908 Notting Hill Genesis 22 December 2020 Our approach What we can and cannot consider is called the … 18 Dec 2020 No Maladministration Notting Hill Genesis (202000089) Case 202000089 · Old Compensation categories The complaint is about the landlord’s response to: The resident’s reports of decant works not being resolved when she returned … 4 Dec 2020 Mediation Notting Hill Genesis (201913098) Case 201913098 · Leaseholder The complaint is about the landlord’s response to the Resident’s reports of antisocial behaviour (ASB). 1 Dec 2020 Mediation Notting Hill Genesis (201809422) Case 201809422 REPORT COMPLAINT 201809422 Notting Hill Genesis 1 December 2020 Our approach Under our early resolution process, the Ombudsman works with …