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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "London "

Decisions

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20 Oct 2025 Maladministration London & Quadrant Housing Trust (202409790) Case 202409790 · Planned Works The complaint is about the landlord’s handling of the resident’s concerns regarding repairs and maintenance matters, and her associated complaint. 20 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202413687) Case 202413687 · Managing Relations Decision Case ID 202413687 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 17 Oct 2025 Partial Maladministration Haringey London Borough Council (202338854) Case 202338854 · Managing Relations Decision Case ID 202338854 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 17 Oct 2025 Maladministration London Borough of Hammersmith and Fulham (202327538) Case 202327538 · Local Authority / ALMO or TMO Decision Case ID 202327538 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202426691) Case 202426691 · Managing Relations Decision Case ID 202426691 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202447104) Case 202447104 · Managing Relations The complaint is about the landlord’s: Handling of a leak and the collapse of a ceiling. Complaint handling. 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202502221) Case 202502221 · Managing Relations Decision Case ID 202502221 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 16 Oct 2025 No Maladministration London & Quadrant Housing Trust (202341595) Case 202341595 · Managing Relations Decision Case ID 202341595 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Oct 2025 Maladministration London Borough of Barking and Dagenham (202453230) Case 202453230 · Local Authority / ALMO or TMO Decision Case ID 202453230 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 15 Oct 2025 Partial Maladministration London Borough of Islington (202429813) Case 202429813 · Local Authority / ALMO or TMO Decision Case ID 202429813 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Maladministration London & Quadrant Housing Trust (202327809) Case 202327809 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB), noise and the resident’s request to move. We have … 14 Oct 2025 Mediation London & Quadrant Housing Trust (202332559) Case 202332559 · Old Property Condition categories Decision Case ID 202332559 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Oct 2025 Maladministration London & Quadrant Housing Trust (202425812) Case 202425812 · Managing Relations Decision Case ID 202425812 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 13 Oct 2025 Maladministration London Borough of Ealing (202345558) Case 202345558 · Local Authority / ALMO or TMO This complaint is about how the landlord handled repairs to the resident’s front door, and related damp and mould. We … 13 Oct 2025 Maladministration London & Quadrant Housing Trust (202335927) Case 202335927 · Managing Relations Decision Case ID 202335927 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Oct 2025 Maladministration London & Quadrant Housing Trust (202406718) Case 202406718 · Managing Relations The complaint is about the landlord’s: Response to a leak and associated damp and mould. Complaint handling. 13 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202417733) Case 202417733 · Managing Relations The complaint is about the landlord’s: Response to condensation and the associated damp and mould. Complaint handling. 10 Oct 2025 Partial Maladministration London Borough of Hillingdon (202427669) Case 202427669 · Local Authority / ALMO or TMO Decision Case ID 202427669 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 10 Oct 2025 Maladministration London & Quadrant Housing Trust (202325286) Case 202325286 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of water ingress into her property. 9 Oct 2025 Maladministration London Borough of Croydon (202407425) Case 202407425 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The associated complaint. 9 Oct 2025 Maladministration London Borough of Lambeth (202405340) Case 202405340 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Works required to the resident’s bathroom. The formal complaint. 9 Oct 2025 Maladministration London & Quadrant Housing Trust (202447088) Case 202447088 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: anti-social behaviour (ASB). damp and mould. pests. repairs. the complaint. 8 Oct 2025 Maladministration London Borough of Barnet (202424785) Case 202424785 · Local Authority / ALMO or TMO The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. … 8 Oct 2025 Maladministration London Borough of Hounslow (202452472) Case 202452472 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp and mould. 8 Oct 2025 Maladministration London Borough of Lambeth (202335573) Case 202335573 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We … 7 Oct 2025 Maladministration London & Quadrant Housing Trust (202344799) Case 202344799 · Financial The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint. 6 Oct 2025 Partial Maladministration London Borough of Hounslow (202343142) Case 202343142 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould. A pest infestation. We have also considered the … 3 Oct 2025 Outside Jurisdiction London Borough of Islington (202403833) Case 202403833 · Local Authority / ALMO or TMO The complaint is about how the landlord responded to the resident’s concerns about the noise from a local community centre … 2 Oct 2025 Maladministration London Borough of Lewisham (202427559) Case 202427559 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a mice infestation. The Ombudsman has also considered … 2 Oct 2025 Maladministration London & Quadrant Housing Trust (202332554) Case 202332554 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports … 2 Oct 2025 Maladministration London & Quadrant Housing Trust (202417670) Case 202417670 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint. 2 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202424059) Case 202424059 · Managing Relations The complaint is about the landlord’s handling of: Leaks and associated damp and mould. The resident’s complaint. 1 Oct 2025 Maladministration London Borough of Camden Council (202407878) Case 202407878 · Local Authority / ALMO or TMO The landlord’s handling of the recurrent loss of heating and hot water over the winter period. 30 Sep 2025 Maladministration Haringey London Borough Council (202500917) Case 202500917 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: 30 Sep 2025 Partial Maladministration London Borough of Barking and Dagenham (202431867) Case 202431867 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a … 30 Sep 2025 Partial Maladministration London Borough of Barking and Dagenham (202448931) Case 202448931 · Local Authority / ALMO or TMO The complaint is about: The resident’s requests for rehousing and/or adaptations to the property. The landlord’s response to the resident’s … 30 Sep 2025 Partial Maladministration London Borough of Camden Council (202439436) Case 202439436 · Managing Relations The resident’s complaint is about the landlord's handling of: A repair to the kitchen light. The associated complaint. 30 Sep 2025 Partial Maladministration London Borough of Camden Council (202452404) Case 202452404 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the … 30 Sep 2025 Partial Maladministration London Borough of Croydon (202314582) Case 202314582 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Associated complaint. 30 Sep 2025 Maladministration London Borough of Hackney (202404873) Case 202404873 · Financial The complaint is about the landlord’s response to the resident about service charge arrears. 30 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202331963) Case 202331963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for it to remove items from her previous address. … 30 Sep 2025 Partial Maladministration London Borough of Havering Council (202434804) Case 202434804 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns in respect to parking. The resident’s damp and mould … 30 Sep 2025 No Maladministration London Borough of Hounslow (202407223) Case 202407223 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be permanently rehoused. … 30 Sep 2025 Maladministration London Borough of Islington (202447925) Case 202447925 · Managing Relations The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered … 30 Sep 2025 Outside Jurisdiction London Borough of Lambeth (202403228) Case 202403228 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the applicant's request to succeed a tenancy. 30 Sep 2025 Partial Maladministration London Borough of Waltham Forest (202500361) Case 202500361 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and assault by a neighbour … 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202222648) Case 202222648 · Managing Relations This complaint is about the landlord’s handling of repairs related to replastering and a leak from the toilet. We have … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202328409) Case 202328409 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), noise and criminal damage by … 30 Sep 2025 Maladministration London & Quadrant Housing Trust (202341608) Case 202341608 · Managing Relations The complaint is about the landlord's handling of bathroom repairs, including reports of mould and a subsequent leak. The Ombudsman … 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202342486) Case 202342486 · Managing Relations This complaint is about the landlord’s handling of repairs to the extractor fan and its response to the resident’s additional …