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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 470 of 16,595 decisions matching "Southern Housing"

Decisions

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14 Sep 2023 Maladministration Southern Housing (202205648) Case 202205648 · Estate Management The complaint concerns: The landlord's handling of reports of a fault to the communal front entrance door. The related complaint. 6 Sep 2023 Partial Maladministration Optivo (now Southern Housing) (202208179) Case 202208179 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to; 6 Sep 2023 No Maladministration Southern Housing Group Limited (202218710) Case 202218710 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to … 31 Aug 2023 Reasonable Redress Optivo (now Southern Housing) (202215116) Case 202215116 · Managing Relations The complaint is about the landlord’s handling of: a leak at the resident’s property. the associated complaint and request for … 30 Aug 2023 Partial Maladministration Optivo (now Southern Housing) (202225263) Case 202225263 · Information and data management The complaint is about the landlord’s response to: reports of an operative gaining access to the resident’s property. concerns that … 29 Aug 2023 Maladministration Southern Housing (202117545) Case 202117545 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. This service has also considered the … 25 Aug 2023 Maladministration Optivo (now Southern Housing) (202220933) Case 202220933 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues in the bathroom; complaints handling. 22 Aug 2023 Outside Jurisdiction Southern Housing Group Limited (202117950) Case 202117950 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of disrepair to her bathroom and its handling of … 17 Aug 2023 Partial Maladministration Southern Housing Group Limited (202123627) Case 202123627 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns regarding cyclical works. complaint handling. 14 Aug 2023 Maladministration Southern Housing Group Limited (202107312) Case 202107312 · Managing Relations The complaint concerns the landlord’s handling of the resident’s: Reports of damp and mould within the property. Request for a … 14 Aug 2023 Partial Maladministration Southern Housing Group Limited (202120117) Case 202120117 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Request for a copy of an EWS1, External Wall System … 31 Jul 2023 Maladministration Optivo (now Southern Housing) (202111410) Case 202111410 · Information and data management The complaint is about: The landlord’s response to the resident’s request for repairs to the front door, wall, and window … 31 Jul 2023 Maladministration Southern Housing (201911202) Case 201911202 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about parking. A property transfer request. This Service has … 31 Jul 2023 Partial Maladministration Southern Housing (202121668) Case 202121668 · Managing Relations The complaint is about the resident’s reports of outstanding repairs at the start of the tenancy, in relation to the … 31 Jul 2023 Partial Maladministration Southern Housing Group Limited (202103763) Case 202103763 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the: Resident’s reports of problems with the heating and hot water system. … 31 Jul 2023 Severe Maladministration Southern Housing Group Limited (202119541) Case 202119541 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The associated … 31 Jul 2023 Maladministration Southern Housing Group Limited (202127930) Case 202127930 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of: Damage, damp and mould to his living room … 29 Jul 2023 Partial Maladministration Optivo (now Southern Housing) (202208944) Case 202208944 · Managing Relations The complaint concerns is about the landlord’s: response to the resident’s reports about the condition of the radiators in the … 28 Jul 2023 Maladministration Optivo (now Southern Housing) (202125917) Case 202125917 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s concerns about CCTV in a communal area. This Service has … 28 Jul 2023 Partial Maladministration Optivo (now Southern Housing) (202203569) Case 202203569 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident’s report he could not reach the out of hours service. … 28 Jul 2023 Maladministration Southern Housing (202107977) Case 202107977 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property and upgrades at the property. This Service has … 28 Jul 2023 Maladministration Southern Housing Group Limited (202116592) Case 202116592 · Estate Management The complaint is about the landlord’s handling of repairs at the property. This Service has also considered the landlord’s complaint … 28 Jul 2023 Maladministration Southern Housing Group Limited (202217424) Case 202217424 · Managing Relations The complaint is about the landlord’s handling of: Water leaks from the upstairs flat and the subsequent repairs. The resident’s … 25 Jul 2023 Maladministration Southern Housing Group Limited (202126007) Case 202126007 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: Damp and mould in the property and repair … 25 Jul 2023 Partial Maladministration Southern Housing Group Limited (202204941) Case 202204941 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB), including noise nuisance. The associated … 24 Jul 2023 No Maladministration Optivo (now Southern Housing) (202222168) Case 202222168 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s requests for an urgent management move. 21 Jul 2023 Maladministration Southern Housing Group Limited (202015888) Case 202015888 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a rodent infestation. The landlord’s complaint handling. 14 Jul 2023 Maladministration Optivo (now Southern Housing) (202124044) Case 202124044 · Estate Management The complaint is about: the standard of grounds maintenance; and the associated complaint. 13 Jul 2023 Maladministration Southern Housing Group Limited (202110813) Case 202110813 · ASB/Abuse/Nuisance The complaint is about the landlord’s management of the legal proceedings to gain possession of the property occupied by a … 12 Jul 2023 Maladministration Southern Housing Group Limited (202118236) Case 202118236 · Managing Relations The complaint is about the landlord’s response to the resident's reports of: Damp and mould. A leak in the bathroom … 30 Jun 2023 Partial Maladministration Southern Housing Group Limited (202201579) Case 202201579 · ASB/Abuse/Nuisance REPORT COMPLAINT 2022015799 Southern Housing Group Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jun 2023 Maladministration Optivo (now Southern Housing) (202213306) Case 202213306 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property; the resident’s … 28 Jun 2023 Severe Maladministration Southern Housing Group Limited (202218230) Case 202218230 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of leaks into her property from the communal roof … 26 Jun 2023 Maladministration Southern Housing Group Limited (202218376) Case 202218376 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of: mould boiler issues Complaint handling; Record keeping. 23 Jun 2023 No Maladministration Optivo (now Southern Housing) (202128305) Case 202128305 · Old Property Condition migrated-2025 The complaint is about: the landlord’s delays in replacing the resident’s window, and; the landlord’s response to the resident’s concerns … 9 Jun 2023 Partial Maladministration Southern Housing Group Limited (202221158) Case 202221158 · Estate Management The complaint is about: The landlord’s pruning of trees in communal areas during the summer. The landlord’s complaint handling. 7 Jun 2023 No Maladministration Southern Housing Group Limited (202126214) Case 202126214 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her … 6 Jun 2023 Maladministration Southern Housing Group Limited (202116184) Case 202116184 · Managing Relations The complaint is about the landlord’s handling of: the resident’s transfer request; and the associated complaint. 6 Jun 2023 Maladministration Southern Housing Group Limited (202116632) Case 202116632 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of an upsurge of waste into his property from … 31 May 2023 Maladministration Southern Housing Group Limited (202017061) Case 202017061 · Managing Relations The complaint is about the landlord’s handling of repairs to a communal heating system. This Service has also considered the … 31 May 2023 Maladministration Southern Housing Group Limited (202118678) Case 202118678 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of a lack of hot water supply and bathroom … 31 May 2023 Maladministration Southern Housing Group Limited (202207489) Case 202207489 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman will also consider the landlord’s: Record … 25 May 2023 Maladministration Southern Housing Group Limited (202114779) Case 202114779 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 25 May 2023 Maladministration Southern Housing Group Limited (202200360) Case 202200360 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her … 24 May 2023 Partial Maladministration Southern Housing Group Limited (202014681) Case 202014681 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the scope and standard of cyclical redecoration works. … 19 May 2023 Partial Maladministration Southern Housing Group Limited (202122733) Case 202122733 · Estate Management This complaint is regarding the landlord’s handling of: repairs to the communal door entry system; the resident’s request for a … 19 May 2023 Reasonable Redress Southern Housing Group Limited (202220225) Case 202220225 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of plastering works in the resident’s property. 18 May 2023 Reasonable Redress Southern Housing (202218045) Case 202218045 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of ASB issues including the smoking of cannabis and noise nuisance. 17 May 2023 Maladministration Southern Housing Group Limited (202120753) Case 202120753 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the bathroom following a leak from the ceiling. 2 May 2023 Partial Maladministration Southern Housing Group Limited (202214428) Case 202214428 · Managing Relations The complaint concerns the resident’s request for the landlord to: Replace the sub-flooring of the main bedroom, second bedroom, living …